Experience

State University of New York at Plattsburgh

• United States
• Higher Education
• 700 & Above Employee

• Academic Coach

  • Jun 2022 - Present

  • Provide personal and career counseling, academic coaching, and academic advising to a caseload of academically at-risk and diverse students within the Cardinal Achievement Program.• Teach three sections of CLP101, a first-year seminar course that aids students in achieving academic and personal success as they transition from high school to college.• Work cross-departmentally with Academic Advising, Registrar, University Police, the Campus Health & Counseling Center, Admissions, Student Financial Services, Accessibility Resources, Student Supper Services, and campus faculty to ensure the success of my students.• Perform routine programmatic data analysis to ensure goals and KPIs are being met.• Serve as the departmental liaison with the Admissions Office, and manage all office Technolutions Slate CRM operations.• Conduct regular outreach to first-year admissions applicants who have been flagged as a good match for the Cardinal Achievement Program to support recruitment efforts and begin building relationships with the next incoming class.

• Graduate Admissions Advisor

  • Aug 2021 - Jun 2022

  • Served as the sole advisor (for both on the main and branch campuses) for all prospective, incoming, and current graduate students across our 15 programs.• Organized, designed, and hosted general and program-specific presentations to prospective graduate students. • Served on the Admissions Diversity, Equity & Inclusion Committee and managed the Diversity Fellowship program.• Brought in the largest Winter/Spring and Summer/Fall graduate classes in SUNY Plattsburgh’s history (2021-2022 cycle)• Maintained strong professional relationships with all graduate faculty, program coordinators, and Deans to see students through the recruitment and application funnels, and to stay up-to-date on all program specifics.• Assisted with all office Slate CRM needs, including the building and management of: queries, events, communication, applications, outreach (text and email), reports, and additional tasks as needed.

• Admissions Advisor

  • Jul 2019 - Aug 2021

  • Served as the Regional Manager for the Mid-Hudson Region - managed an annual budget, recruitment initiatives, travel, application review, scholarship review, and annual applicant yield reports for the region.• Created an in-depth report and plan to safely resume in-person admissions visitation on campus during the COVID-19 pandemic that was later adopted by our VP for Administration and Finance for use campus-wide. • Acted as a liaison between the Admissions Office and EOP Office: tracked weekly application completion through the EOP funnel, assisted with CBO instant decision days, launched and hosted EOP FIF virtual appointments.• Worked cross-departmentally with the campus Registrar, Director of Student Financial Services, and the NYS Department of Education to develop and maintain a process for identifying students who have graduated from non-recognized high schools.• Aided in the development of a holistic scholarship review process for first-year students, and oversaw it's operation for the department. • Hosted weekly admissions presentations for prospective students and served as the main presenter for all high-profile events, such as Open House, beginning three months into the role until my departure from the office. • Assisted in the implementation of Technolutions Slate CRM in the Admissions Office.



Best Western Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Sales Manager

  • Dec 2018 - Jul 2019

  • Established, developed, and maintained working relationships with new and existing corporate clients in the Plattsburgh area. • Met with prospective clients to coordinate large group events and wedding block reservations. • Participated fully as a member of the hotel management team; provided leadership for the front desk staff and served as the customer service director. • Reconfigured the sales department and implemented current industry trends and standards to increase revenue and client retention.



Riley Ford

• Chazy, NY

• Service Advisor

  • Jan 2017 - Dec 2018

  • Advised clients in need of automotive repair by compiling quotes and providing a professional sales pitch backed by up-to-date knowledge of the industry. • Coordinated scheduling, pay rates, and job distribution for a team of automotive technicians. • Served as the liaison between technicians, dealership employees, and clients to maintain efficiency. • Advised clients in need of automotive repair by compiling quotes and providing a professional sales pitch backed by up-to-date knowledge of the industry. • Coordinated scheduling, pay rates, and job distribution for a team of automotive technicians. • Served as the liaison between technicians, dealership employees, and clients to maintain efficiency.



Cake Placid

• Lake Placid, NY

• Business Coordinator

  • Aug 2016 - Jan 2017

  • Aided in designing the position of “Business Coordinator” for the company. • Met with clients to host individualized dessert tastings and consultations. • Managed all of the Cake Placid social media platforms and essential marketing platforms. • Served as the front of house manager for the business and oversaw daily operations. • Aided in designing the position of “Business Coordinator” for the company. • Met with clients to host individualized dessert tastings and consultations. • Managed all of the Cake Placid social media platforms and essential marketing platforms. • Served as the front of house manager for the business and oversaw daily operations.