Experience

Learn to Win

• United States
• E-Learning Providers
• 1 - 100 Employee

• Customer Support Associate

  • Apr 2023 - Present

  Learn to Win is a software platform that removes the training bottlenecks in organizations. Businesses are constantly launching new products, adapting to competitor moves, and adjusting their operations. Their training needs to keep up. Our platform makes it fast and easy for anyone to build a lesson. You don’t have to be a tech wiz or a trained instructional designer. Our technology makes it easy for learners to master new concepts in bite-sized chunks - in the flow of work, and on any… Show more Learn to Win is a software platform that removes the training bottlenecks in organizations. Businesses are constantly launching new products, adapting to competitor moves, and adjusting their operations. Their training needs to keep up. Our platform makes it fast and easy for anyone to build a lesson. You don’t have to be a tech wiz or a trained instructional designer. Our technology makes it easy for learners to master new concepts in bite-sized chunks - in the flow of work, and on any device. Hundreds of customers have used Learn to Win to accelerate their training: Fast-food chains upleveling workers on drive-thru management, NFL teams training on playbooks and scouting reports, tech companies onboarding new engineers, pharmaceutical companies readying sales reps for new product releases, and Air Force pilots drilling on emergency procedures. Show less



Embark Veterinary

• United States
• Biotechnology Research
• 100 - 200 Employee

• Results Specialist

  • Mar 2022 - Jan 2023

  Boston, Massachusetts, United States - Responded to phone and email inquiries from customers thoroughly and efficiently. Customer base included pet owners, breeders (both hobby and large-scale professional), and veterinarians. Helped customers interpret and leverage information gained from our products and utilize it effectively in their lives/businesses. - Continually identified paths for improved customer satisfaction, engagement, and retention. Supported customers with the goal to increase product usage beyond their first… Show more - Responded to phone and email inquiries from customers thoroughly and efficiently. Customer base included pet owners, breeders (both hobby and large-scale professional), and veterinarians. Helped customers interpret and leverage information gained from our products and utilize it effectively in their lives/businesses. - Continually identified paths for improved customer satisfaction, engagement, and retention. Supported customers with the goal to increase product usage beyond their first interaction/sale. Connected customers to resources and other team members to ensure the best possible customer experience. - Interfaced with directly other departments on behalf of our customer base, including Customer Success, Sales, Product teams, Engineering, Scientists, Marketing, etc. to communicate customer needs and improve customer experience. - Communicated complex scientific concepts in easy-to-understand language, and provided detailed education on how to most effectively engage with our product offerings. - Developed new educational/information content to increase efficiency of the team, including improved automated help center articles, macros for frequent customer inquiries, and more. Show less



Eyes Ears Nose and Paws

• Non-profit Organizations

• Lead Training Instructor (Assistant Program Manager)

  • Dec 2018 - Dec 2021

  Chapel Hill, North Carolina, United States - Managed client relationships with individuals receiving service dogs; continually assessed and adapted training and organizational protocols to better meet our client's needs. Maintained detailed records of client interactions. - Worked closely with supervising Veterinarian. Coordinated all aspects of husbandry, training, and veterinary care for 50 future service dogs including maintaining medical and training records. - Responsible for recruitment and management of over 200 active… Show more - Managed client relationships with individuals receiving service dogs; continually assessed and adapted training and organizational protocols to better meet our client's needs. Maintained detailed records of client interactions. - Worked closely with supervising Veterinarian. Coordinated all aspects of husbandry, training, and veterinary care for 50 future service dogs including maintaining medical and training records. - Responsible for recruitment and management of over 200 active volunteers. Provided education and training to help volunteers integrate our organization into their lives. Fostered lasting relationships and continually identified paths for increasing volunteer engagement, satisfaction, and productivity. Proactively identified and resolved conflicts with volunteers. - Independently developed online training instruction curriculum including documents, presentations, and videos. - Developed spreadsheets and protocols for streamlined record-keeping. Show less



Plank Industries

• United States
• Investment Management
• 1 - 100 Employee

• Research Associate

  • May 2017 - Jun 2017

  Baltimore, Maryland Area Independent researcher working with a team of other Morehead-Cain Scholars to understand and address workforce development issues in Baltimore City.



University of Missouri-Columbia

• United States
• Higher Education
• 700 & Above Employee

• Extern

  • May 2016 - Jul 2016

  Columbia, Missouri Extern in Food Animal Medicine and Radiation Oncology departments at the School of Veterinary Medicine Associated publication: What Is Your Diagnosis? Ectopic thyroid tumor in a dog.What Is Your Diagnosis? Ectopic thyroid tumor in a dog. Journal of the American Veterinary Medical Association · Aug 1, 2017



Veterinary Specialty Hospital of the Carolinas

• Veterinary Assistant

  • Sep 2015 - May 2016

  Durham, North Carolina 8 hours/week volunteer position. 220 total hours. Responsibilities included routine patient care (recording TPR, walks, administering medication, feeding, cleaning), hospital maintenance (restocking, cleaning), patient triage, animal restraint, etc.