Experience

Core Digital Media

• United States
• Software Development
• 100 - 200 Employee

• Product Coordinator

  • Jan 2020 - Present

  Onboard company-wide push notifications as well as responsible for monitoring product updates and maintenancesCollaborate closely with engineering, production, marketing on the development, QA, and release of product updates and testsContribute to company initiatives including Consumer Sentiment and SMS alertsDeveloped and maintained content and organic posting process for LowerMyBills.comMaintained and improved client partner relationship for LowerMyBills.comDeveloped and documented processes regarding media posting and troubleshooting

• Marketing Operations Specialist

  • Jul 2019 - Jan 2020

  Assist with and provide insights into database optimizationWork closely with marketing lead to enhance and optimize the lead management process and automationHandle requests for special reports, data, and sales tracking informationAccountable for campaign onboardingWorked with Ad Operations team regarding updates to marketing materials



ZipRecruiter

• Software Development
• 700 & Above Employee

• Enterprise Operations Manager

  • Aug 2018 - Jul 2019

  Work side by side with Enterprise account executives to manage day to day operations of ZipRecruiter’s largest accountsOnboard new clients to our systemManage campaigns and provide strategic optimizations to ensure client successAct as a subject matter expert to optimize account to produce the most ROI of the companyGenerate and analyze data to enhance service deliveryCreate and manage XML feeds as a part of technical supportDevelop and maintain client relationships to provide a high retention rateEnsure business and client goals are met on a quarterly basisWork alongside Learning and Development to train and mentor new Enterprise Solutions Managers

• Enterprise Account Coordinator

  • Oct 2016 - Aug 2018

  Acted as a Product Specialist for top tier accounts Provided support to both new and existing accounts including implementation assistance, audience estimations, proposal request submissions, and feed and tracking setup and troubleshootingOnboarded client XML feed systems and suggested interface enhancements Trained new Enterprise Account Coordinators on product support and XML feed integrationOffered product suggestions on a per-client basis to ensure success

• Customer Service Representative

  • Aug 2015 - Oct 2016

  Addressed, resolved, and documented customer product queries via phone, email, and live chatFrequently handled training and mentorship of new hires, as well as ongoing operations updates Managed customer satisfaction for high priority, sales-owned accounts Met or exceeded service and quality standards consistently