Billing Specialist

• Jan 2022 - Present

Billing Analyst

• Apr 2021 - Jan 2022

Billing Opperations Associate

• Jun 2019 - Dec 2020

• Review sales quotes and contracts to generate corresponding invoices in a timely manner. • Ensure that data between SalesForce and NetSuite systems is current and accurate. • Process customer rebills, credit memos, contract negotiations, legal amendments and cancellations. • Main processor for our monthly Time & Material Billing process. • Consistently overachieved every quarter on my Key Performance Indicator metrics. • Held multiple trainings for my team and outside teams to better understand our billing processes. • Was continually picked to work on high visibility projects for top customer accounts.

Office Manager

• May 2018 - Jun 2019

• Executive Assistant to the General Manager, Matt Leatherby. • Prepare spreadsheet reports analyzing sales, labor, productivity, inventory & food costs. • Process payroll on a bi-weekly basis for over fifty employees. • Interview and direct orientation for new hires to prepare them to join our crew. • Member of an implementation team for a new POS system, Toast. • Lead meetings and trainings to further employees’ knowledge of the Toast POS system. • Manage all ordering for the creamery, such as ingredients, uniforms, and office supplies. • Coordinate fundraisers and fulfill donation requests for various community organizations.

Manager

• Nov 2015 - May 2018

• Manage all operations of the restaurant, which includes controlling direct labor costs and writing a detailed report of shift duties. • Supervise and train as many as 25 staff members on a shift by communicating job expectations, demonstrating productive procedures, and analyzing results. • Maintain a positive and constructive work environment. • Deliver excellent customer service by addressing customer inquiries and resolving complaints. • Prepare sales and labor reports, server sales reports and cleaning inspections for delivery to the general manager to improve store productivity. • Perform manager responsibilities such as closing down the registers at the end of the shift, submitting deposit in the morning, and locking the store at the end of the night

Guest Services Associate

• Nov 2015 - Jun 2016

• Checked guests in and out, answered a multi-line phone, and made courtesy calls. Accommodated an average of 40 guests a day. • Kept appointments on schedule daily. • Used critical thinking to resolve any potential scheduling issues that may cause clients inconvenience. • Excelled in a competitive, commission-based environment. • Checked guests in and out, answered a multi-line phone, and made courtesy calls. Accommodated an average of 40 guests a day. • Kept appointments on schedule daily. • Used critical thinking to resolve any potential scheduling issues that may cause clients inconvenience. • Excelled in a competitive, commission-based environment.