Allison Rampolla

Senior Vice President of Sales & Marketing at SmartAdvocate LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Levittown, US

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Callie Smith

Allison was an instant role model, leader, and friend the minute she joined our marketing team. Allison had previously managed hundreds of people in a completely different industry, so I mistakenly thought she’d need a few weeks to adjust to a 20-person startup environment and a very technical product. But by day two, Allison had created a 6-month marketing plan backed by her own industry research and years of marketing experience. She also took it upon herself to continually self-educate to test new marketing strategies, and use industry news to find additional value propositions. Allison is a hard worker, never misses a detail in her constructive feedback, and is an absolute joy in the office. Her natural intelligence, confidence, and kindness makes her an automatic success in any environment.

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Credentials

  • Customer Experience Certified
    Medallia
    Oct, 2016
    - Nov, 2024

Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Senior Vice President of Sales & Marketing
      • Feb 2023 - Present

    • Vice President of Sales and Marketing
      • May 2020 - Feb 2023

    • United States
    • Software Development
    • 1 - 100 Employee
    • Director of Marketing & Sales
      • Jan 2020 - Apr 2020

      • Established the Marketing Department with an immediate concentration on strategic planning and reimagination of all marketing to increase profitability and deepening customer relationships. • Responsible for the in-house creation of all content marketing including blog posts and thought leadership, social media, event activations, website content, email & digital campaigns, speech writing and PR needed to drive cost-efficient acquisitions in the Construction Technology sector. • Managed… Show more • Established the Marketing Department with an immediate concentration on strategic planning and reimagination of all marketing to increase profitability and deepening customer relationships. • Responsible for the in-house creation of all content marketing including blog posts and thought leadership, social media, event activations, website content, email & digital campaigns, speech writing and PR needed to drive cost-efficient acquisitions in the Construction Technology sector. • Managed the Sales team and jointly developed strategic business plans to ensured overall profitability, revenue growth, maximum market penetration, brand awareness & client satisfaction. • Led collaborative efforts with Product and Operations to establish communication goals and collective strategic points of view regarding the prioritization of product offerings in the market. • Created numerous CRM cadences using Salesforce, SalesLoft, and HubSpot to help maintain a consistent and robust pipeline of opportunities at all times. • Developed the marketing plans, strategies & budgets that helped bring the Avvir brand vision to life. Show less • Established the Marketing Department with an immediate concentration on strategic planning and reimagination of all marketing to increase profitability and deepening customer relationships. • Responsible for the in-house creation of all content marketing including blog posts and thought leadership, social media, event activations, website content, email & digital campaigns, speech writing and PR needed to drive cost-efficient acquisitions in the Construction Technology sector. • Managed… Show more • Established the Marketing Department with an immediate concentration on strategic planning and reimagination of all marketing to increase profitability and deepening customer relationships. • Responsible for the in-house creation of all content marketing including blog posts and thought leadership, social media, event activations, website content, email & digital campaigns, speech writing and PR needed to drive cost-efficient acquisitions in the Construction Technology sector. • Managed the Sales team and jointly developed strategic business plans to ensured overall profitability, revenue growth, maximum market penetration, brand awareness & client satisfaction. • Led collaborative efforts with Product and Operations to establish communication goals and collective strategic points of view regarding the prioritization of product offerings in the market. • Created numerous CRM cadences using Salesforce, SalesLoft, and HubSpot to help maintain a consistent and robust pipeline of opportunities at all times. • Developed the marketing plans, strategies & budgets that helped bring the Avvir brand vision to life. Show less

    • United States
    • Telecommunications
    • 700 & Above Employee
    • Senior Director Of Marketing
      • May 2018 - Nov 2019

      • Strategically developed integrated marketing campaigns to help increase customer lifetime value and drive wallet share delivering more than $220M in revenue annually. • Developed an automated lifecycle (CRM) program utilizing personalized and targeted efforts to our tenured segments to build loyalty, increase lifetime value and decrease churn. • Analyzed and presented Sales metrics to executive leadership with insights on the impact and clear strategies to drive growth, increase revenue… Show more • Strategically developed integrated marketing campaigns to help increase customer lifetime value and drive wallet share delivering more than $220M in revenue annually. • Developed an automated lifecycle (CRM) program utilizing personalized and targeted efforts to our tenured segments to build loyalty, increase lifetime value and decrease churn. • Analyzed and presented Sales metrics to executive leadership with insights on the impact and clear strategies to drive growth, increase revenue and improve retention & overall customer experience. • Responsible for the marketing P&L with accountability for budgeting and forecasting of sales by channel plus managed the marketing expense budget of $125M. • Motivated, inspired and led a geographically dispersed team responsible for all marketing and retention efforts plus 2 call center teams in NY & TX.

    • Director of Marketing & Customer Base Management
      • Aug 2014 - May 2018

      • Led creative vendor relationships overseeing the development of all marketing from concept to execution including TV, digital, email, social, print, radio, direct mail, events, and sales collateral. • Executed all marketing for new product offerings, self-installation and self-help instructions plus pricing, packaging, migrations, proactive retention, and billing-related changes. • Produced all programming for the Optimum Channel, ranked 52 of all networks in ’19, as an educational… Show more • Led creative vendor relationships overseeing the development of all marketing from concept to execution including TV, digital, email, social, print, radio, direct mail, events, and sales collateral. • Executed all marketing for new product offerings, self-installation and self-help instructions plus pricing, packaging, migrations, proactive retention, and billing-related changes. • Produced all programming for the Optimum Channel, ranked 52 of all networks in ’19, as an educational platform that helped elevate overall customer experience and reduce churn. • Partnered with Operations to champion the customer and ensure a well-designed customer experience from end-to-end to help improve overall NPS. • Managed all partner marketing/advertising agencies responsible for creative development and production and budgets upwards of $300M.

    • Senior Marketing Manager - Mass Marketing & Retention
      • Aug 2009 - Aug 2014

    • Senior Marketing Manager - Customer Communications
      • Jun 2007 - Jul 2009

    • Manager - Broadband & Voice Product Strategy
      • Aug 2006 - Jun 2007

    • United Kingdom
    • Advertising Services
    • 700 & Above Employee
    • Partner - Associate Director of Competitive Edge
      • Jan 2002 - Aug 2006

      Conducted strategic competitive analysis for AT&T, Cablevision, KFC, Glaxo, Pella, Cingular, TD Waterhouse, Toys R Us, Chanel, Colgate and Fisher Price. Conducted strategic competitive analysis for AT&T, Cablevision, KFC, Glaxo, Pella, Cingular, TD Waterhouse, Toys R Us, Chanel, Colgate and Fisher Price.

    • United States
    • Advertising Services
    • 100 - 200 Employee
    • Senior Competitive Analyst
      • Oct 1999 - Dec 2001

      Analyzed competitive advertising to optimize strategies for AT&T, Cablevision, MetLife, Merck & Nabisco. Analyzed competitive advertising to optimize strategies for AT&T, Cablevision, MetLife, Merck & Nabisco.

    • Program Manager
      • May 1997 - Oct 1999

      Assisted in management operations for Insurance and Credit Card telemarketing programs. Assisted in management operations for Insurance and Credit Card telemarketing programs.

Education

  • Iona College
    Bachelor's degree, Marketing
    1996 - 1998
  • New York University
    Graduate certificate, Brand Positioning and Corporate Strategies
    2005 - 2006
  • Nassau Community College
    Associate's degree, Accounting
    1994 - 1996

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