Experience

(Name Withheld)

• Think Tanks
• 1 - 100 Employee

• Startup Tech Advisor/Consultant

  • Sep 2021 - Present

  Helping HR Tech Startups prevent severe mistakes and approach their development process from a more strategic vantage point by conducting deep dives into their technological needs, identifying operational weaknesses, and developing methods for fixing it. • Advocate for narrowing scope of work, prioritizing feature set, ensuring clear requirements for developers, automating processes to make more effective, solving technical & design issues, creating scaling strategies and developing a product road-map that satisfies both the company goals & customer demands. Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Senior Business Intelligence Engineer, Mgr, Diversity, Equity, & Inclusion (DEI), WW Consumer & Ops

  • Nov 2017 - Mar 2021

  Throughout tenure, supported Amazon WW Consumer & Operations through +800% headcount growth, navigating complex processes by refining clarity of purpose, probing assumptions, illuminating pitfalls, and fostering shared understanding across and between leadership and peer cohorts.As the critical leader of the Diversity, Equity, and Inclusion (DEI) Data Analytics Engineering Team, planned, developed, and enhanced data infrastructure and many DEI data visualization products to ensure operational excellence in daily processes, goal setting, performance review demographic inspections & other business-critical decisions impacting the long-term future of +1.2 million employees in support of the DEI Leadership, HR Business Partners, Talent Management Partners & many global partner teams.•Led cross-functional teams and delivered numerous best-in-class DEI analytical solutions simultaneously by distilling massive, global data sets into meaningful relationships, trends, and actionable insights for the entire Global Consumer organization in compliance with company strategic outcomes and localized regulatory ordinances.•Conceived, created, and coached innovative reporting methods elevated to company standard upon recommendation of Vice President of People-Centered Science.•Produced and presented consumable analytic results to senior company leadership (Executive Directors, VPs & Senior VPs) driving insights, discussion, and providing influence at the executive level across multiple internal organizations.•Served as consultative DEI and People Analytics Subject Matter Expert (SME) to both technical and nontechnical audiences company-wide, overseeing and problem solving a wide range of strategic initiatives, tools and reporting created within WW Consumer HR as well as other organizations with diverse needs. Show less

• Lead Business Intelligence Engineer, Inclusion & Diversity Analytics, WW Ops & CS

  • Mar 2017 - Nov 2017

  Founding member of the I&D team, used historical context and knowledge to define the organization’s analytics approach, built and maintained end-to-end business intelligence operational and analytical reporting, training, and communications to drive diversity strategy for +400k employees and hold leaders accountable across WW Operations, HR, Recruiting and Finance.•Built the first diversity data platform for Worldwide Operations (WWOps), incorporating the full employee lifecycle from Application to Termination, pioneering and teaching best practices for diversity data and people analytics across multiple organizational silos throughout Amazon.•Delivered accurate, timely, accessible, and actionable self-serve dashboards and reporting globally, while maintaining data security and regulatory compliance, to empower leaders to uncover optimization opportunities and focus their efforts on engagement, retention, and growth of their teams.•Built processes to scale fast and accurate on-demand ad hoc/analytical requests for Executive leadership, HR, Talent Acquisition, Public Relations, Legal, Compliance, Military Affairs, Finance, and additional key stakeholders.•Identified and re-engineered inefficient data management processes while delivering reporting migration to improved data visualization software to allow stakeholders more flexibility and enhanced capabilities to better manage their organizations. Show less

• Business Intelligence Analyst, Mgr, WW Operations & Customer Service Talent Acquisition

  • Jan 2015 - Mar 2017

  Served as the singular data source supporting +300k employees across multiple orgs; took ownership for “Rhythm of Business” providing weekly global reporting & recommendations to Executive Leadership & HR partners•Mastered all components of data warehouse to build 1st system-sourced data model for WWOps TA, resolving data availability gaps & unifying reporting approach throughout org; a task previously considered impossible•Developed, socialized & iterated TA reporting & data management tools across WWOps impacting forecasting & planning decisions, displayed business & hiring trends, provided better client education, ensured inspection of candidate facing issues-Examples: increased interviewer participation +82% & after identifying gap in interviewer effectiveness, launched pilot increasing SDEII Business Incline Rate +96% while decreasing candidate volume -39%•Proactively created out of scope, scalable Organizational Leader Review (OLR) Talent Tool w/ no prior involvement in OLR process. Tool automated data collection, incorporated new data points, simplified presentation allowing for more holistic view of employees’ achievements resulting +1400% employees reviewed in 1/2 time. Upon launch tool adopted across 12 Executive OLRs; supporting 15k+ employees & became WWOps standard moving forward-Nominated for 2016 “Amazon Door Desk Award”•Collaborated w/ Finance & Travel to automate monthly WWOps TA Spend Report: reduced excess team expenditures, eliminated manual spend submissions, expanded reporting capabilities•Took initiative to automate Military Affairs reporting; became company POC for related data needs/goal submissions. Provided metrics for White House signing of ‘Joining Forces Pledge’ & led company in Military Spouse data collection/reporting thereafter•Company HR data migration key contributor: provided requirements, conducted UAT testing, problem-solved process gaps•Primary planner of 2015 Amazon Halloween Creepy Carnival w/ 1300+ attendees Show less

• Recruiting Coordinator Manager, WW Logistics

  • Mar 2014 - Jan 2015

  Hired, managed, and developed growing team of Tech/Nontech/Field Recruiting Coordinators, created a centralized resource for best practices throughout recruiting lifecycle, and operationalized RC onboarding to increase effectiveness and efficiency to accelerate ramp up time.•Led formation and process standardization of the first ‘Logistics Events Team’ and ‘WWOps Executive Recruiting Team’.•Independently conceived, developed and launched automated Weekly Recruiting Reporting, eliminating manual tracking efforts across all Tech and NonTech Operations recruiting employees.•Pinpointed recruiting processes with downstream impact on data integrity, drove recruiting process change across company, led data clean-up efforts, and influenced Central PeopleTech to adjust logic and data availability.•Active member & frequent presenter to ‘Amazon RC Core Group’ and ‘WWOps & CS Diversity Committee’.•Primary planner for 2014 Halloween event ‘Plantz vs Zombiez’ for 600+ children Show less



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Senior Recruiting Operations Coordinator

  • Mar 2013 - Mar 2014

  Selected to head the Operations team and successfully absorbed three different positions within six months of being hired.•Processed & validated all external Industry, University and International candidate expense reports using Microsoft’s CERT system, averaging 300 reports per week; reissuing replacement checks & wire transfers as needed•Reviewed & processed internal recruiting expense reports incurred while conducting interviews & hiring events using Microsoft’s MS Expense Tool; averaging 100 reports per day. Cross-referenced all required receipts for completion & accuracy before approving reports for reimbursement•Created Domestic & Global relocation E-forms for all Fulltime & Intern new hires•Managed new employee/transfer form uploads to Applicant Tracking System along with compiling & auditing missing forms each week. Launched new reporting and form filing mechanisms•Communication & dispute resolution with multi-level, internal & external audiences throughout recruiting life cycle•Maintained focus on process improvements & developments by assessing client/partner feedback, streamlining of current procedures & measuring attainment goals as well as impact of process changes upon time-motion dataKEY ACCOMPLISHMENTS:•Personally increased Onboarding Form Upload Completion Rate by 56%; auditing & tracking down 4,587 forms to be uploaded to the Microsoft Staffing database•Nominated to represent Randstad SourceRight on a special project on Microsoft campus alongside Staffing Subject Matter Experts across Industry, University & Executive teams to help create the best in industry global solution for scheduling, feedback & offer workflow management•Increased the Relocation e-Form Completion Rate from 81% to 100%; initiating relocation payment for 1,010 new hires in an aggressive one month time frame•Volunteered to become a member of the Randstad SourceRight Interviewer Team. Completed training, conduct interviews & provided feedback within company Show less

• Senior University Recruiting Profiler

  • Aug 2012 - Mar 2014

  •Processed high volume University candidate data; profiling and assignment of all incoming candidates to team of Recruiting Coordinators, moderating balanced workload between each of their queues and resolving gaps in data availability. 13,803 candidates total•Maintained comprehensive matrix of accurate interviewer and candidate interview schedules, creating and distributing daily reports for Microsoft hiring managers, recruiters, recruiting coordinators and reception desks, US-wide.•Updated Microsoft Staffing Database Tool real-time with recruiting activities.•Identified opportunities for improving candidate experience through scheduling efficiency and created the corresponding process documentation for future training use.KEY ACCOMPLISHMENTS:•Took initiative to develop and launch a new Filler Recruiter Process that resulted in an increase in productivity by 80%.•Averaged a 145% utilization rate (peaking at 222%), when projected incoming candidate numbers were underestimated by 206% during a single month, all while sticking to positive nature. Show less



Swilly's Wine Bar & Restaurant

• Pullman, WA

• Server

  • Apr 2011 - May 2012

  •Extensive development of customer relations and interface communications in fine dining atmosphere. •Achieved high-level skills in dispute resolution, rapidly assimilating information, and financial management. •Responsible for training new employees. •Extensive development of customer relations and interface communications in fine dining atmosphere. •Achieved high-level skills in dispute resolution, rapidly assimilating information, and financial management. •Responsible for training new employees.



Stubblefield’s Bar & Grill

• Pullman, WA

• Bartender

  • Mar 2010 - Apr 2011

  •Frequently held highest sales position on staff for each shift worked. •Assisted in marketing and promoting events held in establishment. •Must be exact in work- ability to mix drinks accurately, quickly, and without waste. •Dealt with unpleasant, angry, or discourteous individuals on a daily basis. •Responsible for the health and safety of customers and staff. •Significant use of memory •At end of shift, counted the float and subtracted it from the amount of money taken in during shift, calculating tips for staff at a specific percent of total received and calculating value of revenue lost through breakage. Also verified that printout from cash register tallies with the cash on hand minus float. Show less



Washington State University

• United States
• Higher Education
• 700 & Above Employee

• STEM Resident Advisor

  • Aug 2008 - Dec 2010

  •Responsible for the welfare of 50 co-ed undergraduate students on an university STEM residence hall floor throughout 3 academic years. •Developed communities and provided paraprofessional counseling and support on a 24-hour basis, often on suicide watch for floor residents.•Created and conducted award winning programs on diversity, chemical abuse, personal development, relationships, security, and academic performance. •Served on the WSU Departmental Education Committee, attended regular staff development in-services, and assumed additional staff leadership positions.•Conducted rounds throughout the building in order to assure security and enforce university policy. •Managed various administrative duties including incident reports, room transfers, facilitating monthly floor meetings, and budgeting/allocating money used for residence hall/floor events.•Had highest student 2nd year dorm return rate across campus. Show less

• Cougar Quest Camp Counselor

  • Jun 2010 - Aug 2010

  •Responsible for a group of 12 children during both the middle school and high school aged sessions. •Encouraged young people to gain academic motivation and discover new interests through workshop participation and experiential learning; increasing knowledge on college majors and career options.•Photo documented each workshop and created final slideshow for camp closing ceremonies each session.



Munchy'z Eatery

• Pullman, WA

• Staff Supervisor

  • Sep 2007 - Jun 2010

  •Promoted by owner to serve in supervisor position within first 6 months based on proven leadership. •Trained all employees and oversaw sales, merchandising, and all operational functions. •Designed, converted and maintained 15,000+ membership database from original handwritten system. •Launched social media marketing for company. •Promoted by owner to serve in supervisor position within first 6 months based on proven leadership. •Trained all employees and oversaw sales, merchandising, and all operational functions. •Designed, converted and maintained 15,000+ membership database from original handwritten system. •Launched social media marketing for company.



Red Robin

• United States
• Restaurants
• 700 & Above Employee

• Host

  • Sep 2006 - Aug 2008

  •Hands-on experience in assigning work tasks and organizing activities of dining room workers to make sure timely and polite service to patrons. •First contact between the customer and restaurant whether it is scheduling a reservations or greeting the customer as they come through the door. •Maintained complete knowledge of and complied with all departmental policies, service procedures and standards. •Service Oriented — Actively looked for ways to help people. •Handled complaints, settled disputes, and resolved grievances and conflicts, or otherwise negotiated with others. Show less



Shembolt Construction

• Bellingham, WA

• Construction Laborer

  • Mar 2003 - Aug 2007

  •Ability to work independently and complete daily activities according to work schedule. •Willingness and ability to perform manual work following verbal and written instructions. •Maintained contact with on-site subcontractors and trades people. •Maintained a clean job site: picked up all tools and equipment and secured job site each day in order to eliminate potential hazards. •Ensured that proper safety and incident reporting procedures were followed. Brought problems to the attention of the Foreman, Safety Director or HR Manager. Show less



Grant’s Drive-In

• Ferndale, WA

• Server

  • Sep 2004 - Sep 2006

  •Proven ability to communicate with kitchen staff, provide orders to customers, collect funds, and maintain proper accountability for orders and funds. •In-depth product knowledge of different kinds of food and beverages. •Dedicated and meticulous—high level of accurateness and attention to detail. •Flexible and reliable, with a willingness to work weekends and evenings. •Established and Maintained Interpersonal Relationships — Developed constructive and cooperative working relationships with others, and maintaining them over time. Show less



U.S. Soccer Federation

• United States
• Spectator Sports
• 700 & Above Employee

• Soccer Referee

  • Mar 2003 - Mar 2005

  •Encourage and maintain sportsmanship behavior among players and fans. •Officiate at sporting events, games, or competitions, to maintain standards of play and to ensure that game rules are observed. •Inspect sporting equipment and/or examine participants in order to ensure compliance with event and safety regulations. •Confer with other sporting officials, coaches, players and facility managers in order to provide information, coordinate activities, and discuss problems. •Signal participants or other officials to make them aware of infractions or to otherwise regulate play or competition. •Submitted post game reports noting goals, bookings, fouls and/or other infringements Show less