Experience

CITYROW

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Experience / Operations

  • May 2020 - Present

  New York, New York, United States Establish resources, policy and procedures for Customer Experience internal operations. Writing and maintaining copy and content for email outreach, assembly guides and help section of website. Manage multiple third-party vendor relationships and oversee order fulfillment. Report technical issues and organize customer feedback.

• Interim Studio Manager

  • Oct 2019 - Apr 2020

  New York, New York, United States Interim manager for both the CITYROW Upper East Side and CITYROW Union Square locations. Oversaw staff scheduling, special events, and general studio upkeep.

• Front Desk

  • May 2019 - Oct 2019

  New York, United States

• Front Desk / Interim Manager

  • Jan 2019 - May 2019

  Ann Arbor, Michigan, United States Front Desk Team at the first CITYROW Franchise location in Ann Arbor, MI. Served as part-time interim manager during my final year of undergrad. Assisted with scheduling, studio maintenance, and event organization.



Boutique Fitness Solutions

• Copywriter

  • Jul 2022 - Present

  New York, New York, United States Serving as the in-house copyeditor and copywriter for Boutique Fitness Solutions, a membership based peer-to-peer network & business education provider for Boutique Fitness. Regular projects include: editing weekly newsletters, editing business reports, and writing copy for partner and marketing newsletters.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Freelance Writer

  • Jun 2022 - Present

  Freelance copy and content writing with a specialization in the health and fitness industry.



Mustard Lane

• United States
• Events Services
• 1 - 100 Employee

• Brand Ambassador

  • May 2019 - Oct 2019

  New York, New York, United States Served as a Brand Ambassador at special events for multiple brands including David Yurman, Deva Curl and Hudson Yards.