Experience

Clear Skincare Clinics

• Australia
• Wellness and Fitness Services
• 100 - 200 Employee

• Senior Skin and Laser Therapist

  • Apr 2021 - Present

  Delivery of advanced skin and laser treatments to clients; including skin exfoliation treatments, collagen induction therapy, laser hair removal, skin tag and mole removal, prescription peels, laser facial treatments and pigment reduction treatments to an exceptional level, meeting client expectations and clinical standards Demonstrated ability to assess client skin concerns, devise treatment plans and create skincare routines through consultation process Diligence in recording all skin treatments, settings, contraindications and pertinent information in client file system Show less



Gillian Adams Salon and Spa

• Sydney, New South Wales, Australia

• Senior Spa Therapist, Senior Makeup Artist, Spa and Hair Team Leader

  • Aug 2013 - Sep 2019

  Spa Beauty and Hair Team Leader - management of spa and beauty team consisting of 4 front of house staff, 8 hairdressers and 15 spa beauty therapists including day-to-day management of appointments, room allocations, stock control and ordering, service benchmark assessment, updating training and education (including management of apprenticeships), performance development and sales management, annual leave and payroll coordination, email management, responsible for social media accounts, key customer relationship manager Senior Makeup Artist – applying and retailing makeup to guests, training therapists and hairdressers, stock control and ordering for all makeup products and tools, makeup studio maintenance and housekeeping. Diary management for Gillian Adams – appointments, relationship management, travel arrangements etc. Senior Spa Beauty Therapist - Delivering exceptional services: facial treatments (including para-medical peels, microdermabrasion, oxygen infusion, collagen induction therapy and LED light therapy treatments), massage therapy, beauty services (including waxing, tinting, manicures, pedicures and designer brows), spa treatments, makeup application and hair styling Hosting and presenting at VIP client events and workshops – delivering presentations and one-on-one sessions Mentor to junior team members; motivating sales, education and professional development Show less



McPherson's Consumer Products Pty Ltd

• Australia
• Personal Care Product Manufacturing
• 200 - 300 Employee

• Beauty Expert - Manicare and Glam By Manicare

  • Sep 2012 - Sep 2013

  Industry insider for mass consumer brands Manicare and Glam by Manicare - Advise marketing, sales and communications teams on professional use, tips and performance of current and development-stage products Sole product development agent for brands - finding trends, presenting and briefing marketing team, prototype testing, revision, product naming, package copy-writing and final approval of product Media representation of brands - press conferences, product launches, workshops and interviews Training of internal sales team, store based sales teams and managers on use of products and tools, sales techniques, overcoming roadblocks, and strategic product grouping and ranging Management of “Ask An Expert” page on two social media channels relating to brands, liaising with communications sub-contractor and social media sub-contractor In-store appearances to promote brands and partners (Vogue’s Fashion’s Night Out, 30 Days of Fashion and Beauty) Brand ambassador at Mercedes Benz Australian Fashion Week 2013 and Fashion Palette Sydney Spring/Summer 2012 Show less



Short and Curly Hair and Beauty

• Sydney, New South Wales, Australia

• Owner: The Beauty Room @ Short and Curly

  • May 2011 - Jul 2013

  Conceive and deliver premium facial treatments, waxing treatments (body and face), tinting, massage, nail services and makeup services Find and engage clients in local area - through services in hair salon, local mailbox drop, relationships with other local vendors and retailers Design and maintain suitable salon environment Manage and maintain strict hygiene standards for all services Devise and implement seasonal marketing including client communications, social media presence, promotional stock control and implementation of services Manage client communications including mass email blasts and retaining privacy expectations of clients Meet client expectations of modern, current services by attending required training and workshops to update knowledge and service techniques Stock control and forecasting including ordering, payment of accounts, terms of sale negotiation and brand selection Show less



True Solutions (Australia)

• Personal Care Product Manufacturing
• 1 - 100 Employee

• Trainer and Sales Presenter

  • Jan 2010 - Mar 2011

  Develop, co-ordinate and facilitate training programs for specific brand product knowledge for True Solutions International (TSI) portfolio, including md formulations, Priori, Decléor, Ilsci, Carita, [comfort zone], JW Organics, Omnilux, Bergman, bareMinerals and Inika Natural Cosmetics, based at the Sydney headquarters and sales office Devise and implement training schedules, presentations and programs nationally and to meet specific client requirements (including product knowledge, treatment protocols, retail skills, customer service/complaint management, online/social media marketing and advanced makeup skills) Provide strategic insights with regards to learning gaps in current skill set and identify training requirements for national client base Support national sales team by updating product knowledge “cheat sheet” database and conducting regular sales team training Evaluate training effectiveness through numerous channels including participant surveys, skill checks, periodical reviews and sales results Maintain expert-level knowledge in beauty therapy, cosmetic retail sales and competitor activity Maintain training studio – product requirements, AV equipment, OHandS standards Media representation of TSI brands through interviews, launches, presentations and VIP treatments (clients include Megan Gale, Erika Heynatz, Kirstie Clements, Kerri-Anne Kennerley and Tali Shine) in Australia and New Zealand Sales presentations to existing and prospective clients, industry experts and buyers Management of department store retail teams: including sales development, strategy implementation, recruiting, business reporting and product knowledge training Develop and maintain professional relationships with department store teams including sales managers, supervisors, merchandisers and buyers Managing retail team to reach and exceed sales targets and key performance indicators Show less



The Estée Lauder Companies Inc.

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Global Consumer Communications

  • May 2007 - Dec 2009

  Daily contact with consumers via email, telephone and face to face contact Provide online technical help to MAC, Clinique, Jo Malone and Crème de la Mer website users, including product help, account maintenance and troubleshooting Update and maintain customer database daily. Accurately recording consumer contact details, complaint/query details and outcomes. Re-visiting cases that need more information, follow up calls or further action Facilitate field team training sessions in Consumer Care and Customer Service skills SAP Customer Relationship Management program Power User – training and mentoring global team members Contact point for international change management team during company-wide systems upgrade; working closely with senior executives from New York office and representatives from Deloitte Consulting New York Show less



Clinique

• Personal Care Product Manufacturing
• 700 & Above Employee

• Counter Manager

  • Feb 2006 - May 2007

  Organisation of counter team including consultant development and coaching, rostering and sales budgets, product knowledge and daily duties Maintaining cleanliness and presentation of counter - with particular attention to visual merchandising guidelines, to create the Clinique experience for our customers and store visitors Formulation and execution of on-counter events to support monthly focus, drive sales and attract new customers to Clinique Represent Clinique at Cleo Beauty Expo 2000 and 2001, Sydney Bridal Expo 2002 Successfully managed $1.3 million account at Myer Macquarie with 6 team members Maintained membership in Club 21 (top 21 accounts nationally) for counter as well as personal membership in Club 2.0 for achieving an average units-per-customer of 2.0 or higher Consistently achieve personal and counter sales targets Show less



Parfums Christian Dior

• France
• Personal Care Product Manufacturing
• 700 & Above Employee

• Resident National Colour Stylist

  • Oct 2004 - Feb 2006

  Providing clients with personalised styling sessions and makeovers Cold canvass new clients using microphone for national events Interpret international trends and apply make up for in house fashion shows and launches Support national trainers at seasonal (new product) training sessions and mentor new make up specialists and beauty consultants Originally only two Colour Stylists were called for, but an extra position was created to allow me to be resident in the two largest accounts (Myer Sydney and David Jones Elizabeth Street) delivering brand point of difference for those accounts Show less