Experience

Inscape Journal

• United States
• Writing and Editing
• 1 - 100 Employee

• Assistant Genre Editor

  • Aug 2021 - Present

  Only undergraduate selected by Editor-in-Chief for promotion to Genre Editor, the team leader responsible for the creative non-fiction section.

• Student Editor and Social Media Specialist

  • Aug 2020 - Aug 2021

  Volunteer as editor for BYU student-run journal in addition to running Facebook and Instagram accounts as part of Inscape’s publicity team. •Ideated and implemented Instagram story takeover initiative which doubled social media engagement and increased followers by 20%. •Collaborated as copy editing team member to prepare Winter 2021 edition for publication



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Customer Service Specialist

  • Feb 2021 - Present

  Provide exceptional service while interfacing with customers, process and package orders according to UPS Package Expert Standards, specialize in print service management. Provide exceptional service while interfacing with customers, process and package orders according to UPS Package Expert Standards, specialize in print service management.



Brigham Young University

• United States
• Higher Education
• 700 & Above Employee

• Classroom Assistant

  • Aug 2020 - Apr 2021

  Managed nine different classes, providing technology support and expertise and handling Zoom conferencing as well as in-classroom audio/visual system. •Coordinated with professors to ensure smooth lectures and promote effective learning environment. •Sanitized classroom surfaces to maintain and exceed health and safety standards. •Monitored student participation in online learning to allow for higher student engagement Managed nine different classes, providing technology support and expertise and handling Zoom conferencing as well as in-classroom audio/visual system. •Coordinated with professors to ensure smooth lectures and promote effective learning environment. •Sanitized classroom surfaces to maintain and exceed health and safety standards. •Monitored student participation in online learning to allow for higher student engagement



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Insight Team Leader & Customer Service

  • Aug 2019 - Aug 2020

  Promoted to Insight Team Leader for a customer service call center which handles incoming customer calls for Capital One online account management, credit cards, and digital banking services. • Mentor, coach and train newly hired customer service agents on the team. • Conduct team meetings and resolve customer issues as a digital expert for the team. • Track customer-raised issues from the team related to Capital One website or internal software for and submit ideas for improvement to an internal quality resolution team. • Awarded the Top Agent twice based on internal reviews and ratings of recorded calls with customers, and one recorded call was integrated into a site-wide training event. • Nominated and selected for the Rising Star award for going above and beyond for service rendered as team leader and digital solutions expert. Show less



The Church of Jesus Christ of Latter-day Saints

• United States
• Religious Institutions
• 700 & Above Employee

• Missionary

  • Nov 2017 - May 2019

  Full-time missionary teaching, networking, and serving as a volunteer representative of the church. • Fluent in Spanish with total immersion in Spanish language and Mexican culture. • Training leader for other missionaries for 8 months involved helping others set and achieve personal and team goals, building personal relationships of trust, and resolving issues. Full-time missionary teaching, networking, and serving as a volunteer representative of the church. • Fluent in Spanish with total immersion in Spanish language and Mexican culture. • Training leader for other missionaries for 8 months involved helping others set and achieve personal and team goals, building personal relationships of trust, and resolving issues.



Missionary Training Center

• United States
• Professional Training and Coaching
• 400 - 500 Employee

• Food Service and Cooking Staff

  • Sep 2016 - Apr 2017

  Fulfilled multiple roles including cooking, cashiering, serving food, hosting, and provide feedback to managers. • Take inventory of food supplies and calculate and estimate consumption. • Build trust between cooks and food service staff through consistent and self-driven work ethic. Fulfilled multiple roles including cooking, cashiering, serving food, hosting, and provide feedback to managers. • Take inventory of food supplies and calculate and estimate consumption. • Build trust between cooks and food service staff through consistent and self-driven work ethic.



OfficeMax

• Retail
• 700 & Above Employee

• Sales Consultant, Print Services

  • Jan 2016 - Jun 2016

  Responsible for all customer services related to the Print Service Center including taking orders, assessing order fulfillment timing, completing orders on time, multi-tasking by balancing long-term and short-term projects, and maintaining the Print Services equipment and supplies. • Graphic design of business cards, invitations, spiral bound books, carbon-copy forms, and photo editing. • Cashier and order fulfillment and delivery to customers. • Use selling skills to cross-sell other Office Max products and services to meet customer needs. Show less