Experience

Vacations By Rail

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Operational Specialist

  • May 2020 - Present

  •Manage the fulfillment of 30 reservations daily ensuring they are processed accurately, thoroughly and in a way that exceeds customer expectations while minimizing costs •Collaborate and work across cross-functional partners in Sales, Systems, Marketing, Product and Tour Operations teams in the US & UK to identify and implement solutions to customer and/or operational issues•Assist with the implementation of new processes and procedures and identify new opportunities to streamline existing ones

• Sales Agent

  • Aug 2015 - Present

  •Coordinates domestic and international travels from beginning to end through booking hotels, rail, and sightseeing tours •Manages details of product development, reservation revenue, and communication from booking to post travel follow up while initiating and maintaining client, wholesale, and agent relationships to guarantee satisfaction between all parties •Identifies the clients specifications on travel and suggests travel packages/services from our hundreds of options



Houlihan's Restaurants, Inc.

• United States
• Hospitality
• 500 - 600 Employee

• Hostess

  • Aug 2014 - Aug 2015

  • Warmly greet guests and lead them to their tables • Run waitlist, gauge kitchen, servers and general dining room performance • Responsible for answering phones, taking messages, and reservations • Warmly greet guests and lead them to their tables • Run waitlist, gauge kitchen, servers and general dining room performance • Responsible for answering phones, taking messages, and reservations



Rockit Ranch Productions

• United States
• Hospitality
• 1 - 100 Employee

• Marketing Intern

  • Sep 2014 - Jan 2015

  • Assisted the head of marketing and guest services manager in expanding the clientele knowledge of the brand through grassroots marketing • Entered contacts and data to ensure every guest had a specialized and unique experience • Reached out to local businesses and the community about special events that occurred at each venue • Assisted with different events held at venues • Assisted the head of marketing and guest services manager in expanding the clientele knowledge of the brand through grassroots marketing • Entered contacts and data to ensure every guest had a specialized and unique experience • Reached out to local businesses and the community about special events that occurred at each venue • Assisted with different events held at venues