Experience

OraLabs, Inc.

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Dec 2016 - Present



Threaded Ink Media

• United States
• Advertising Services
• 1 - 100 Employee

• Customer Service Manager

  • Mar 2014 - Dec 2016

  Answer customer telephone calls regarding existing accountsRespond to questions and concerns about service and escalate calls appropriatelyConsistently improve customer satisfaction through expert resolution of conflicts, issues and concernsResponsible for placement of orders for new and existing clients Created filing system to keep paperwork organizedProficient with Fast Manager and SageResponsible for receiving/checking in product Accountable for determining inventory levels Process cash withdrawals, deposits, and selected internal and external account payments Experienced in cold calls Training of all new employees on customer service and policies and proceduresAssist with biweekly payrollOffice Manager of both CPU and Threaded Ink Media



Murdoch's Ranch & Home Supply

• United States
• Retail
• 200 - 300 Employee

• Head Of Department

  • Apr 2013 - Jun 2014

  Was head of the Equine Department. Assisted customers with department questions. Responsible for pricing and merchandising all product that came in. Prepared special orders for customers. Accountable for department inventory and ordering. Was head of the Equine Department. Assisted customers with department questions. Responsible for pricing and merchandising all product that came in. Prepared special orders for customers. Accountable for department inventory and ordering.