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Alli Bluhm

Client Enablement Lead at Sandler
Intro Book
Results-driven customer service and project management professional with a strong educational background.
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Location
Baltimore, Maryland, United States, US
Skills
  • Customer Service
  • Microsoft Office
  • Research
  • Writing
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Bio

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Topline AI
Alli Bluhm is a seasoned professional with 9+ years of experience in customer-facing roles, leveraging her skills in customer service, research, writing, and project management to drive business growth and process improvement. She has held various leadership positions, including Client Enablement Lead and Training and Operations Coordinator, and has a strong educational background in Social Sciences from Towson University.

Experience

  • Sandler
    • United States
    • Professional Training and Coaching
    • 400 - 500 Employee
    • Client Enablement Lead
      • Jul 2023 - Present

      Strategically drive projects to elevate client relationships, optimize global training programs, and refine internal processes and technologies. Deliver top-tier account management for Sandler's partners and enterprise clients, and program management for public offerings and the Ambassador program.

    • Senior Client Enablement
      • Apr 2021 - Jul 2023

      Senior Client Enablement Coordinator responsible for account management for Sandler's largest enterprise clients, as well as cross-functional collaboration and project management in process improvement initiatives, tech-stack rollouts, and new-hire onboarding. I also coordinate and provide sales enablement for all of Sandler's global & public training programs, including our Ambassador Program.

  • Maryland CASA Association
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Training and Operations Coordinator
      • Jun 2019 - Apr 2021

      Coordinates all in-person and virtual trainings for network of CASA volunteers, staff, and child welfare professionals across the state. Coordinates office operations, including all accounting and bookkeeping duties, administrative duties, managing the grant management and learning management systems, providing technical assistance, and event planning.

    • Instructional Design & Learning Management System Associate
      • Sep 2018 - Jun 2019

      Developing curriculum content and authoring on-demand courses for CASA Volunteers on topics of emerging importance. Every course is designed to improve the knowledge and skills of our volunteers in order for them to best advocate for the children we serve.

    • Summer Intern
      • Jun 2018 - Sep 2018

  • California Pizza Kitchen
    • Baltimore, Maryland Area
    • Server
      • Sep 2015 - Feb 2020
      • Baltimore, Maryland Area

  • Nava Health & Vitality Center
    • Baltimore, Maryland Area
    • Quality Assurance
      • Nov 2014 - Nov 2015
      • Baltimore, Maryland Area

Education

  • 2015 - 2018
    Towson University
    Bachelor of Science - BS, SOCIAL SCIENCES

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Industry Focus. “Customer Service”

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