Experience

FlexPoint

• United States
• Financial Services
• 1 - 100 Employee

• Partner Engagement Manager

  • Feb 2023 - Present



Coldwell Banker Howard Perry and Walston

• United States
• Real Estate
• 500 - 600 Employee

• Residential Real Estate Broker

  • Jul 2017 - Present



Zomentum

• United States
• Software Development
• 1 - 100 Employee

• Revenue Growth Consultant

  • Feb 2020 - Jun 2022

  • Develop customer relationships through the execution of key partner touchpoints and contacts triggered by account alerts, managing and renewing high volume Zomentum partners. • Work with cross-departmentally to address partner issues, needs and questions. • Demonstrate an ability to increase Customer buy-in to our Product and Vision • Work with Accounting & Sales on improving processes, ensure customers have an optimal experience with Zomentum’s departments and services • Identify potential Cross-Sell situations and adeptly position Zomentum’s solutions • Execute partner walk through of client portals, self-help tools and market resources as needed • Determine and deliver appropriate content and links to partners to provide assistance and further a positive self-help culture • Provide programmatic support for customer events aimed at evangelizing Zomentum solution set • Build long term strategic relationships on C-level. • Drive growth within partner base by supporting partner to sell Zomentum based services to midsize/enterprise end customers (direct touch model) Show less



Tapout Fitness

• Raleigh, North Carolina, United States

• Assistant Sales Manager

  • Apr 2019 - Jan 2020

  Contacted, acquired and sold new memberships Scheduled appointments and personal visits with prospects Closed sales during on‐site visits or through follow‐up phone calls/visits and written correspondence Achieved budgeted revenue goals Actively sought out new businesses and follows up appropriately Ensured staff was providing excellent guest and member service. Reviewed guest and member feedback and determined appropriate plan of action Worked with Owner to create and execute short term and long term operational and financial plans to improve quality and financial results Used Mind body systems and proper protocols to conduct business and record keeping Maintained constant communication between departments and kept other departments informed about special programs and events Conducted tours of the facility for walk-in’s and appointments, Maintained a clean and organized work environment. Trained and assisted in supervision of sales team and acted as a resource trainers and coaches Show less



Fitness Connection USA

• United States
• Wellness and Fitness Services
• 300 - 400 Employee

• Manager of Operations

  • Mar 2018 - Apr 2019

  Managed and motivated Front Desk and Kid’s Club Associates to perform all job duties effectively and efficiently while providing great customer service. Conducted daily facility inspections to ensure the cleanliness of the facility and equipment was properly maintained and functioning appropriately Properly managed and maintained gym operational budget and employee schedules. Responsible for the monthly inventory process to be completed accurately and on time. Managed Pro-shop supplement and concession sales procedures for the facility. Ensured the Club and Kids Club continuously opened on time and all employees made all scheduled work shifts Responsible for making daily bank deposits on time and following all cash management procedures. Hired, trained and supervised team associates for the Front Desk and Kid’s Club departments. Ensured that bi-weekly payroll was completed and approved on time Communicated with Regional Operations Manager and General Manager on ways to improve the Front Desk and Kid’s Club departments. Communicate with General Manager and Regional Operations Manager with any/all staffing/club issues and performance levels Provided effective decision making regarding customer service issues within company policy. Maintain a clean and organized work environment. Worked in cooperation with General Manager and other management team members to properly document and report any member incidents. Worked with the General Manager to set daily Pro-Shop goals Responsible for ensuring that the daily Pro-Shop and dues goals were being met. Ensured that all front desk systems are followed, such as front desk binders, Club Activity, Telephone Inquiry book, Maintenance Log, Guest Registration Log, Cash handling, and Guest Passes. Show less



Alliant International University

• United States
• Higher Education
• 400 - 500 Employee

• Academic & Administrative Support III

  • Sep 2009 - Jun 2015



Washington State University

• United States
• Higher Education
• 700 & Above Employee

• Academic Advisor

  • May 2005 - Apr 2009