Solutions Engineer

• Nov 2021 - Present

Member

• Oct 2021 - Present

A global community of professionals who have a passion for Presales. A place where individuals will be supported in their professional development. A global community of professionals who have a passion for Presales. A place where individuals will be supported in their professional development.

Solutions Consultant

• Jul 2021 - Oct 2021

- A Solution Consultant is a technical consultant with the advanced ability to develop, position, and deliver product-specific solutions during sales cycles while addressing our customer's requirements to migrate from legacy systems, instance re-platforming and archiving from the ServiceNow platform. - Support product sales as a technical and domain expert of a client-facing team. - Lead workshops to determine customers’ business challenges and deliver product demonstrations to align our solution with customer needs - Answer product feature and technical questions from customers, partners and colleagues - Provide feedback to product management about product enhancements that can address customer needs and drive additional business value - Share and learn best practices and reusable assets with the team to enhance the quality and efficiency of the team - Stay current on competitive analysis and market differentiation - Support marketing events including executive briefings and conferences

Web Development Manager

• May 2021 - Jul 2021

Leading all aspects of technology, marketing, and communications across the company including its portfolio of events and services. Leading all aspects of technology, marketing, and communications across the company including its portfolio of events and services.

Technical Consultant

• Feb 2017 - May 2021

- Collaborating with stakeholders to automate daily IT tasks using Java APIs, web services or the best suitable technology apt for the company. - Manage, Implement and Maintain knowledge with accurate information related to policies, procedures and troubleshooting techniques, and resolve customer inquiries by utilizing tools provided to service the customer quickly and thoroughly. - Working with clients in Banking, Telecom, Government, Education, and Retail sectors. - Understand client requirements, business, and technical workflow. - Prepare a detailed design document for business requirements. - Integration with other software deployed at the client location. - BMC Atrium Orchestrator Developer. - Implement designed solution in the system. - Resolve customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management. - Training, supervising and coaching fellow teammates.

Vice Chairman - Education

• Jul 2020 - Apr 2021

A non-profit organization connecting experienced Speakers from Toastmasters in Kuwait and Bahrain with speaking engagements wherever required. We provide: • Keynote speakers • Master of ceremonies • Conference chairpersons • Panel discussion moderators • Motivational speakers • Coaches & Trainers • Subject matter experts • Story-tellers • Humorous Speakers SPECIALIZED TOPICS Including: • Leadership • Communication • Team-building • Conflict Resolution • Self-development • Delegation • Education • Health & Well-being • Entertainment All these & many more available absolutely FREE OF CHARGE as we provide Speakers as a Service.

President

• Jul 2018 - Jul 2019

• Served as the Elected President of Desert Pioneers Toastmasters Club. • Responsibilities Include: - Acting as the Chief Executive Officer of the club. - Presiding over Club meetings and Executive Committee Meetings. - Leading the Club and make sure the Educational Goals of the members are met. - Training, Supervising and Coaching Fellow Executive Committee Officers. - Establishing long term and short term goals for the club growth. - Ensuring that the club attains and retains the Distinguished Club Program points. - Practicing Business Parliamentary Procedures. • Achievements during the term: - Lead the club to achieve President's Distinguished Status - Participated in club contest and won in International Speech and runner up in Humorous and Evaluation contests. - Had a great increase in the membership of the club. - Successfully conducted themed meetings that attracted a huge audience including National Television. - Organized a houseful event for the World Champions in Public Speaking - Ramona Smith and Mohammed Shukri. • Master of Ceremonies at various universities including: - Gulf University of Science and Technology (GUST), Kuwait - American University of Kuwait (AUK) • Organized Public Relations Workshop at Arab Open University (AOU), Kuwait - Spoke about how Information Technology can be used effectively for Public Relations.

Technical Consultant

• Sep 2013 - Jan 2017

• Finalizing the project development plan to allocate the required resources and the timeline for the completion of the project. • Working with technical staff and other colleagues to meet customer needs. • Hosting events to raise awareness about the latest technological trends in the market. • Prospect new clients by networking, cold calling, or digital marketing (SEO, Adwords). • Plan approaches and set up meetings between the client to know their needs, concerns and objectives. • Grow and retain existing accounts by presenting new solutions and services. • Develop the company by having a thorough knowledge of the market, the solutions/services the company can provide, and the company’s competitors. • Attending events and conferences to know more about the market and the latest technology we can provide our customers. • Resolve customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management. • Consulting and collaborating with Companies to identify challenges and build new solutions hence reducing their Mean Time to Resolution from one week to up to 5 minutes.

Software Engineer

• Jul 2012 - Aug 2013

Working on projects related to ASP.NET MVC and Java Working on projects related to ASP.NET MVC and Java

Intern

• Dec 2011 - May 2012

Worked as Intern Web Developer for Accolade Tech Solutions for 6 months developing a project using ASP.NET Worked as Intern Web Developer for Accolade Tech Solutions for 6 months developing a project using ASP.NET