IT Specialist

• Nov 2019 - Present

Senior Infrastructure Support

• May 2019 - Present

• Test, implement and deploy infrastructure hardware and software.• Provide for secure computing environment through hardening of software and hardware to ensure compliance with STIGs.• Provided instruction to over 200 users on safety and security within military and civilian networks to enhance compliance with DOD Information Assurance policies. • Use mitigation, preparedness, and response and recovery approaches as needed.• Supervised two junior Non-Commissioned Officers and their respective teams. Show less

Information Systems NCO

• Mar 2015 - May 2019

• Manage helpdesk and personnel to support over 300 users and all associated networking and information systems. • Worked as team leader for the deployment of remote networks and information systems supporting annual training exercises and natural disaster responses. • Provided instruction to over 200 users on safety and security within military and civilian networks to enhance compliance with DOD Information Assurance policies. • Ensured hardware security through baselining and IAVA compliance. • Supervised two junior Non-Commissioned Officers and their respective teams. Show less

Senior Information Technology Specialist

• Sep 2010 - Mar 2015

• Configured information systems and network equipment into required operating configurations and provided hardware and software support for end users. Performed senior operator and systems administrator duties.• Worked as senior helpdesk technician and served as escalation point for junior members of support team, driving problem resolution and maintaining end user satisfaction.• Deployed and maintained hardware, software, and network infrastructure, ensuring unit was 100% mission capable.• Mentored and supervised 6 junior enlisted soldiers, under 25B MOS, with 2 promoted to rank of E5. Show less

Network Systems Maintainer

• Feb 2005 - Sep 2010

• Performed 1st-level hardware and software support. Installed and configured workstations, laptops, and peripheral devices.• Provided telephone and in-person help, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network-related deficiencies and technical issues.• Deployed to Iraq (2008), as battalion-level information technology specialist, supporting headquarters and 13 down-trace units.• Performed hardware and software upgrades and maintenance on Windows clients and servers, ensuring end users had maximum uptime to work on unit missions. Show less

IT Specialist

• Nov 2018 - Nov 2019

•Serve as technical specialist on all automated systems utilized throughout the state. •Maintain and update database of all network and computing assets. •Demonstrated knowledge and skill in using system software, IT security principles and functional application of software used throughout the state •Provide technical assistance and familiarization training to ensure that users had minimal disruptions and were in compliance with all computing environment requirements. •Participate in site surveys and assessments to verify adequacy of software installation and information systems to ensure compliance with network and systems security standards. Show less

IT Specialist II

• Oct 2017 - Nov 2018

•Maintain and return customers to normal IT Operations, as soon as possible, with the smallest possible impact on the business activity of the organization’s end users. •Provide local and remote technical support services for end user support on the NIPRNET and SIPRNET for DLA users/customers/activities. •Provide complex support for IT solutions software and hardware service request/incident processing for end user issues that are not resolved at initial contact. •Utilize Great Bay software to sponsor and monitor network devices and peripherals on the DLA network. •Track and validate hardware inventory utilizing BMC IT Service Manager. •Perform equipment upgrades and maintenance on servers, end user devices, and peripherals. •Configured and applied baselines and patches to ensure workstations met all information assurance policies as outlined by DLA •Configured and installed network security devices to all multi-function devices to remediate SMB vulnerabilities. Show less

Cyber Network Defender

• Aug 2018 - Oct 2018

Completed training for the 25D Cyber Network Defender Senior Leader Course, which included the following SANS courses: SEC511: Continuous Monitoring and Security Operations SEC566: Implementing and Auditing the Critical Security Controls AUD507: Auditing and Monitoring Networks, Perimeters, and Systems •Trained on Defensible Security Architecture and Network Security Monitoring to analyze and detect threats and anomalies. •Trained using Critical Security Controls to manage and measure the effectiveness of information security defenses. •Trained on applying basic risk analysis techniques and to conduct a technical audit of essential information systems. Show less

Cyber Network Defender

• Jun 2017 - Sep 2017

• Completed training for the 25D Cyber Network Defender MOS which included the following SANS courses: o SEC401: Security Essentials Bootcamp o SEC501: Advanced Security Essentials – Enterprise Defender o SEC503: Intrusion Detection In-Depth o SEC504: Hacker Tools, Techniques, Exploits, and Incident Handling o SEC573: Automating Information Security with Python • Tests, implements and deploys infrastructure hardware and software • Trained to respond to crisis or urgent situations within the network to mitigate immediate and potential cyber threats • Trained to use defensive measures and information collected from a variety of sources to identify, analyze, and report events that occur or might occur within the network in order to protect information, information systems, and networks from threats • Trained to conduct assessments of threats and vulnerabilities • Completed GIAC certifications for GSEC, GCED, GPYC, and GCIH Show less

Support Engineer (Tivoli Netcool)

• May 2010 - Apr 2017

• Provided Tier 1 and Tier 2 support for Tivoli Netcool suite, including deployments, customizations, and maintenance of multitiered enterprise monitoring solutions. Worked rotating on-call schedule to provide 24x7 coverage for end users. • Created and maintained virtual Linux and Windows environments to test new configurations and updates by replicating client environments while working to resolve issues and catalog bugs found. • Worked with professional services teams on client installation and customization of application environment. • Owned issues, from ticket assignment to resolution, consistently meeting or exceeding service level agreements (SLA) and requirements. • Updated maintenance contracts, helping sales team by reducing loss of service or lapses in coverage during renewal periods. • Utilized Remedy ticketing system, creating and managing service requests. • Served as escalation point for frustrated clients, calmly working through sensitive issues with end users. Show less

Support Engineer

• Jun 2008 - May 2010

• Provided Tier 1 and Tier 2 support for Tivoli Netcool suite, including deployments, customizations, and maintenance of multitiered enterprise monitoring solutions. Worked rotating on-call schedule to provide 24x7 coverage for end users. Company merged with Nokia continued with job under new management team. • Provided Tier 1 and Tier 2 support for Tivoli Netcool suite, including deployments, customizations, and maintenance of multitiered enterprise monitoring solutions. Worked rotating on-call schedule to provide 24x7 coverage for end users. Company merged with Nokia continued with job under new management team.

Netcool Support Engineer

• 2006 - 2008

• Provided Tier 1 and Tier 2 support for Tivoli Netcool suite, including deployments, customizations, and maintenance of multitiered enterprise monitoring solutions. Worked rotating on-call schedule to provide 24x7 coverage for end users. Company acquired by Alcatel-Lucent continued with job under new management team. • Provided Tier 1 and Tier 2 support for Tivoli Netcool suite, including deployments, customizations, and maintenance of multitiered enterprise monitoring solutions. Worked rotating on-call schedule to provide 24x7 coverage for end users. Company acquired by Alcatel-Lucent continued with job under new management team.

Technical Specialist (Netcool Administrator)

• 2006 - 2006

• Built, deployed, administered, and supported Netcool Tivoli monitoring solution for entire voice and data network, utilizing Netcool OMNIbus suite.• Administrator for Netcool fault management system used to monitor voice and data networks.• Developed integrations between circuit databases and fault system to provide technicians with necessary information to perform next level troubleshooting.• Managed implementation of all new equipment into the fault management systems.• Developed a suppression system based off engineering input to cut down on alert clutter and better enable technicians to find root causes of the events.• Created and maintained MySQL databases used as event enrichment sources for Netcool Impact application. Show less

Network Operations Center Engineer

• 2005 - 2006

• Performed technical analysis of system issues and outages across enterprise network, utilizing tools for monitoring and remote testing of elements.• Collaborated with internal switch site technicians and external network service providers, resolving issues with voice and data network equipment. • Worked with Netcool Software to monitor and enhance alerts that came into the network.• Used Metasolv and Remedy to research circuits and create tickets.• Utilized React to perform tests and monitoring circuits for errors.• Created, updated, and closed tickets using the Remedy ticket database.• Monitored environmental alarms to include calling out technicians after hours for onsite problems. Show less

Technical Specialist (Netcool Administrator)

• 2003 - 2004

• Built, deployed, administered, and supported Netcool Tivoli monitoring solution for entire voice and data network, utilizing Netcool OMNIbus suite.• Administrator for Netcool fault management system used to monitor voice and data networks.• Developed integrations between circuit databases and fault system to provide technicians with necessary information to perform next level troubleshooting.• Managed implementation of all new equipment into the fault management systems.• Developed a suppression system based off engineering input to cut down on alert clutter and better enable technicians to find root causes of the events.• Created and maintained MySQL databases used as event enrichment sources for Netcool Impact application. Show less

Network Operations Center Engineer

• 2002 - 2003

• Performed technical analysis of system issues and outages across enterprise network, utilizing tools for monitoring and remote testing of elements.• Collaborated with internal switch site technicians and external network service providers, resolving issues with voice and data network equipment. • Worked with Netcool Software to monitor and enhance alerts that came into the network.• Used Metasolv and Remedy to research circuits and create tickets.• Utilized React to perform tests and monitoring circuits for errors.• Created, updated, and closed tickets using the Remedy ticket database.• Monitored environmental alarms to include calling out technicians after hours for onsite problems. Show less

Telephone Operator/Directory Assistance

• 1999 - 2002

• Provided assistance with telephone number lookups and assistance with placing toll calls for customers.