Experience

Unlimited Furniture

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Customer Success Manager

  • Mar 2021 - Present



Firmoo

• China
• International Trade and Development
• 1 - 100 Employee

• International E-commerce (Wholesale) CSR

  • Sep 2020 - Mar 2021



English Partner

• United Arab Emirates
• E-Learning Providers
• 1 - 100 Employee

• Online English Teacher

  • Feb 2016 - Sep 2020



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Mar 2008 - Feb 2016

  -providing customer service to individuals and helping them troubleshoot technical difficulties-take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. -providing customer service to individuals and helping them troubleshoot technical difficulties-take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc.



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • May 2007 - Jan 2008

  -log and track customer calls in a computer database and research, document and recommend new methods or modifications to the customer support processes-act with empathy and courtesy during all customer complaints or inquiries-perform simple troubleshooting steps, explain billing statement, sale pitch -log and track customer calls in a computer database and research, document and recommend new methods or modifications to the customer support processes-act with empathy and courtesy during all customer complaints or inquiries-perform simple troubleshooting steps, explain billing statement, sale pitch



Ford Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Senior Customer Service Officer

  • Oct 2003 - Dec 2006

  -responsible for insurance claims and renewals-update customer's information-scheduling of appointments for preventive maintenance schedule-after-sales work-handling customer's concerns and feedbacks -responsible for insurance claims and renewals-update customer's information-scheduling of appointments for preventive maintenance schedule-after-sales work-handling customer's concerns and feedbacks