Technical Support Representative

• Jan 2022 - Present

Customer Relations, Sales and Delivery Manager. Known as the Customer Happiness Officer.

• Mar 2005 - Jul 2021

Customer Relations, Sales and Delivery Manager (2010-2021) Served as the primary point of contact for sales operations and logistics including: • Cultivating and maintaining customer relationships • Order processing and fulfillment to ensure accuracy and timely delivery • Develop and coordinate daily delivery routes and weekly planning • Invoice creation utilizing QuickBooks • Interact with customers to generate sales Technical duties include the following: • Create and maintain QuickBooks database of product codes and descriptions • Create and update customer information within QuickBooks • Ensure customer login and contact information was accurate and up to date on the Britton Nursery website • Organize and maintain customer information on Constant Contact • Assist customers who had issues with placing orders on the web site Management experience and duties • Member of the Senior Management and Sales Teams. Participate in strategic planning to aid in company direction • Partook in yearly discussions concerning price increases and customer discount rates • Manage a team of drivers along with participating in product delivery Other Duties: • Pursued and acquired necessary certifications and classes to further my product knowledge • Delivery of product to customers utilizing non-CDL truck and trailer configuration • Fleet management. Included maintaining truck and trailer road worthiness and staying current on CDOT regulations for farm vehicles • Represented the business to customers, vendors and fellow industry associates at various industry events • Responsible for organizing and setup of annual industry convention participation titled ProGreen Production Crew and Internal Sales (2005-2009) Assisted on-site customers with sales and product information. Worked with and then oversaw the production team of 4-6 individuals in an assembly-line environment. Worked with the plant maintenance team. Delivery driver. Show less

Technical Analyst

• Jul 1996 - Jan 2005

Provided technical support for Oracle data warehousing and OLAP multidimensional database product set. Support duties and troubleshooting tasks included but not limited to: • Installation of software including applications, databases, and operating systems • Troubleshooting product and network connectivity issues • Worked across multiple platforms including various versions of Windows and Unix utilizing both the graphical user interface and command line • Authored problem-solving articles for use by customers and fellow analysts Show less