Allen Fredrick
Director of ITS at Twisthink- Claim this Profile
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Bio
Robert Kremnitzer III
When Allen joined our team, the positive influence he had on our team was immediate. It was evident that he was a skilled leader and self starter. Allen took over the VOIP phone systems at our company and he quickly brought the system up-to-date with a call tree overhaul, system upgrade, and PRI vendor migration. After making quick work of this project, he built a SharePoint Help Desk system from the ground up. As he built and learned these systems, he instructed the team with confidence. He is a natural leader and teacher. His self-motivated skills shined as he was promoted and began working on Infrastructure and Network systems as a Systems Administrator. I was able to cross-train him network administrative tasks and confidently trust that he could manage these systems without supervision. When working together, Allen brings a great attitude and tenacity that you would want from any co-worker or employee. Allen’s hard work and the unique positive influence he brings to a team is a rare find and I would work with him without hesitation.
Robert Kremnitzer III
When Allen joined our team, the positive influence he had on our team was immediate. It was evident that he was a skilled leader and self starter. Allen took over the VOIP phone systems at our company and he quickly brought the system up-to-date with a call tree overhaul, system upgrade, and PRI vendor migration. After making quick work of this project, he built a SharePoint Help Desk system from the ground up. As he built and learned these systems, he instructed the team with confidence. He is a natural leader and teacher. His self-motivated skills shined as he was promoted and began working on Infrastructure and Network systems as a Systems Administrator. I was able to cross-train him network administrative tasks and confidently trust that he could manage these systems without supervision. When working together, Allen brings a great attitude and tenacity that you would want from any co-worker or employee. Allen’s hard work and the unique positive influence he brings to a team is a rare find and I would work with him without hesitation.
Robert Kremnitzer III
When Allen joined our team, the positive influence he had on our team was immediate. It was evident that he was a skilled leader and self starter. Allen took over the VOIP phone systems at our company and he quickly brought the system up-to-date with a call tree overhaul, system upgrade, and PRI vendor migration. After making quick work of this project, he built a SharePoint Help Desk system from the ground up. As he built and learned these systems, he instructed the team with confidence. He is a natural leader and teacher. His self-motivated skills shined as he was promoted and began working on Infrastructure and Network systems as a Systems Administrator. I was able to cross-train him network administrative tasks and confidently trust that he could manage these systems without supervision. When working together, Allen brings a great attitude and tenacity that you would want from any co-worker or employee. Allen’s hard work and the unique positive influence he brings to a team is a rare find and I would work with him without hesitation.
Robert Kremnitzer III
When Allen joined our team, the positive influence he had on our team was immediate. It was evident that he was a skilled leader and self starter. Allen took over the VOIP phone systems at our company and he quickly brought the system up-to-date with a call tree overhaul, system upgrade, and PRI vendor migration. After making quick work of this project, he built a SharePoint Help Desk system from the ground up. As he built and learned these systems, he instructed the team with confidence. He is a natural leader and teacher. His self-motivated skills shined as he was promoted and began working on Infrastructure and Network systems as a Systems Administrator. I was able to cross-train him network administrative tasks and confidently trust that he could manage these systems without supervision. When working together, Allen brings a great attitude and tenacity that you would want from any co-worker or employee. Allen’s hard work and the unique positive influence he brings to a team is a rare find and I would work with him without hesitation.
Credentials
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Certified Meraki Network Operator
Cisco Meraki
Experience
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Twisthink
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United States
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Business Consulting and Services
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1 - 100 Employee
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Director of ITS
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Jun 2023 - Present
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System Admin Lead
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Nov 2019 - Jun 2023
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Macatawa Bank
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United States
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Banking
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200 - 300 Employee
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System Administrator I
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Jun 2019 - Nov 2019
Perform administrative functions and maintenance of systems and networks, providing adherence to system functionality specificationsPerform or assist in analyzing, researching, troubleshooting, and diagnosing system problems as compared to system design and functional requirementsMonitor and manage system resourcesMaintain system documentation and logsMaintain knowledge of current and future industry trendsAdhere to formal processes, industry standards, and total quality practices in all activitiesEnsure compliance with regulatory requirements, best practices, policies, and procedures Show less
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Associate System Administrator
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May 2017 - Jun 2019
Design, implement and maintain infrastructure on premise.Design and implement highly available and disaster recoverable environments.Maintain Active Directory, Exchange, SharePoint, VoIP Appliances and a Citrix Environment.Keep systems secure by hardening, applying patches and security layers.Manage and monitor devices with Enterprise monitoring tools.Troubleshoot server and network problems and resolve them during and outside of normal business hours in a timely fashion.Research and implement new tools to provide higher up time and a better quality of product to our customers and users.Provide Tier 2 support for our help desk staff. Show less
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IT Support Technician
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Jun 2016 - May 2017
First responder to trouble tickets and phone supportRepairs and upgrades to computersTroubleshooting and repairing network issuesInstallation and troubleshooting of Windows serversInstallation of equipment including PC Workstations, Thin Clients, Laptops, Scanners, Routers, Switches and Phones
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Eenhoorn LLC
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United States
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Real Estate
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1 - 100 Employee
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Web Design Intern
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Jun 2015 - May 2016
Coded, designed and implemented email templates for properties to send out to prospective tenants. Designed and coded websites for individual properties as well as the corporate site. I also worked with other members of the company to come up with design decisions on the websites. I worked in HTML, CSS, Javascript and PHP. Coded, designed and implemented email templates for properties to send out to prospective tenants. Designed and coded websites for individual properties as well as the corporate site. I also worked with other members of the company to come up with design decisions on the websites. I worked in HTML, CSS, Javascript and PHP.
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Grand Valley State University
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United States
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Higher Education
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700 & Above Employee
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Blackboard Graduate Assistant
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May 2014 - May 2016
Troubleshooting, testing and reporting issues with Blackboard.Daily maintenance of Blackboard as well as processing requests from instructors or supervisors. Answering emails and phone calls concerning technology issues.Teaching instructors how to use programs offered by GVSU.Work as a team to create a new IT Website.
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IT Helpdesk
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Apr 2013 - Apr 2015
Answering emails and phone calls concerning technology issues.Troubleshooting over the phone, in-person or through email.Training new employees as well as helping with policy changes.Recording calls and issues in a ticketing system and exchanging that with the correct department.Knowing the Microsoft Office Suite as well as other MS programs.
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Information Technology Showcase Specialist
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Jan 2014 - Aug 2014
Researching new technology, planning for use of the space, giving tours of the products, using new products and being aware of the full capabilities of them, 3D printing items, and minor troubleshooting.
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Education
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2014 - 2016
Grand Valley State University
Master of Science (M.S.), Computer Information Systems -
2010 - 2014
Grand Valley State University
Bachelor of Science (BS), Allied Health Sciences
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