Experience

CoverMyMeds

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Case Manager

  • Jun 2020 - Present

  As a case manager I work directly with Providers and long-term care facilities to ensure their patient is supported throughout access reimbursement and are able to quickly get on therapy. I coordinate webinars and provide expert knowledge on how to use CoverMyMeds software, including how to enroll patients into the hub and how to submit prior authorizations. I work with health care offices, Field representatives and Patient nurses to coordinate care and ensure alignment on patient and doctor needs or challenges. I complete benefit investigations to verify insurance coverage. I manage the whole patient journey of medication access to make sure the patient and clinical staff are supported. Show less



Spectrum

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jul 2018 - Jun 2020

  My daily responsibilities include speaking to customers about their internet connectivity issues and answering any questions they may have. I educate the customer on their service and on newer technologies provided by Spectrum. I pride myself on being an advocate for the customer and doing everything I can to help. My daily responsibilities include speaking to customers about their internet connectivity issues and answering any questions they may have. I educate the customer on their service and on newer technologies provided by Spectrum. I pride myself on being an advocate for the customer and doing everything I can to help.



Breco broadband

• Customer Service Representative

  • Jan 2017 - Jun 2018

  I was able to take calls from customers and find solutions to their internet connectivity issues. I would Listen and show empathy to the customers problems. Constantly monitoring multiple systems to watch for drops in service areas. If any problems occur, I would reach out to vendors or customers, making them aware of said issues. I would reply to emails and chats of business and residential customers. I was able to take calls from customers and find solutions to their internet connectivity issues. I would Listen and show empathy to the customers problems. Constantly monitoring multiple systems to watch for drops in service areas. If any problems occur, I would reach out to vendors or customers, making them aware of said issues. I would reply to emails and chats of business and residential customers.



Enfire Technology

• Operations Lead

  • Jan 2014 - Jan 2017

  Here I would oversee the day to day operations of commercial voice and data installations. I would follow all safety and EIA/TIA regulations. Communicate with the customer to order and procure all materials for their specific job. I would also troubleshoot and test to fix any connection issues or slow speeds if issues would arise. I was responsible for training and scheduling for all technicians.

• Voice and data technician

  • Jan 2012 - Jan 2014

  Here I would pull and terminate category 5 and category 6 cable; I would also terminate coax. I pulled fiber and tested it. I would make the connections from the switch to the LIU.