Experience

Universal Beijing Resort

• China
• Entertainment Providers
• 400 - 500 Employee

• Senior Manager, Transportation

  • Aug 2019 - Present

  Joined as Manager of Transportation, being first batch Team Member of the department and Company, experienced 0 to 1 business build-up process, from planning and constructions period throughout Grand Opening of the Resort when all functions put into operations. • Daily transportation operations supervision and service standard management • Supplier/partner and procurement management • Overall vehicle operations and procurement management • Team (employees and 3rd party vendor) management • Budget and other administration management



China Express Airlines

• China
• Airlines and Aviation
• 1 - 100 Employee

• Assistant VP, Cabin and Ground Services Division

  • Jun 2017 - Mar 2019

  Recruited as Manager of Ground Service Department and promoted to Assistant V.P. of Cabin and Ground Service Division (2018) and in charge of G5’s safety, operations and services related managements regarding ground handling, cabin cleaning, catering service as well as network stations management (as of 2018, including 6 bases, 5 overnight bases, over 110 domestic routes and 3 international routes ). Direct management of all G5 airport employees (around 265). • Team and Business Management • System Development and Operation Management • Service System Buildup and Customer Service Management • Business Development and Partnership Management • Strategic Programs and Revenue Management



TransAsia Airways

• Airlines and Aviation
• 1 - 100 Employee

• Manager, Ground Service Operations Division

  • Dec 2014 - Dec 2016

  TransAsia Airways (Taiwan) Manager, Ground Service Operations Division (December 2014 – December 2016) • Network stations management • Relationship management of aviation clients • Service/Operations policies management • Training programs for junior/senior employees TransAsia Airways (Taiwan) Manager, Ground Service Operations Division (December 2014 – December 2016) • Network stations management • Relationship management of aviation clients • Service/Operations policies management • Training programs for junior/senior employees



China Airlines 中華航空

• Taiwan
• Airlines and Aviation
• 200 - 300 Employee

• Project Manager, Public Affairs, Corporate Communications Office

  • Jun 2012 - Sep 2014

  Project Manager, Corporate Communications Office (June 2012 – September 2014) Specialized in communications and public affairs, in which led various ad-hoc projects for business arms as well as ongoing external and internal communication initiatives.• Media engagement• Government relations management• Internal communications• Corporate Social Responsibility initiatives• Project management: VVIP charter flights, corporate events, etc.

• Assistant Project Manager, Standard Dept., Ground Services Division

  • Oct 2011 - May 2012

  Assistant Project Manager, Standard Department, Ground Services Division (Oct 2011 – May 2012)Manage to establish standard operating procedures for ground operations throughout China Airlines’ network stations(around 80). Assure a smooth communication of the company policies to internal and external stations.• Network On Time Performance(OTP)• Research and policy recommendations• Internal Communications throughout network• GSD Project Management

• Traffic Agent, Taoyuan Intl. Airport, Ground Services Division

  • Aug 2009 - Sep 2011

  Traffic Agent, Taoyuan Interational Airport, Ground Service Division (August 2009 – September 2011)Recruited via the China Airlines Management Development Program to be the first batch of potential management team with a prompt internal job rotation according to planned schedule.• Airport Operations• Industry familiarities



Tamkang University

• Taiwan
• Higher Education
• 400 - 500 Employee

• Research Assistant

  • Sep 2006 - Aug 2007

  Research Assistant, Graduate Institute of American Studies (September 2006 – August 2007) • Data/Schedule management • Stakeholder communication and liaison Research Assistant, Graduate Institute of American Studies (September 2006 – August 2007) • Data/Schedule management • Stakeholder communication and liaison