System Administrator

• Dec 2022 - Present

In charge of network infrastructure at Xos Inc. Deliver application resources such as Azure, Azure VPN, SSO, HubSpot administration, Tableau administration, Jira, to Xos employees. Create cybersecurity awareness within the organization.

IT Support Engineer

• Jun 2022 - Present

Technical Support Specialist, Level I & II

• Aug 2020 - May 2021

• Spearheaded processing and resolution of 20+ incoming tickets using Autotask––achieved 100% resolution rate, under 24 hours • Updated relevant information in IT Glue (document management software) to improve organization after company acquisition • Managed and reviewed Windows 10 pc for patching and updates to ensure latest updates and security patches for 400+ computers • Performed troubleshooting of network connection issues (VPN access, Remote Connection) both virtually and on-site • Implemented virtual communication platforms for 20+ executives as a response to the COVID-19 Pandemic Show less

Managing Director / Co-Founder

• Mar 2011 - Mar 2020

• Launched a storage solution company, servicing the entire Thailand market––became the #1 seller of outdoor storage cabinets in Thailand • Secured deals with Lifetime Products, Daiken Japan, and Optimus––driving a 10 – 20% increase an annual revenue, year-over-year • Led business development, custom-design, manufacturing, operations, financial, legal, import/export, and technical functions • Created business plan and marketing campaign to penetrate a new market as the official distributor for leading storage products manufacturers • Developed custom, high-end solutions for customers such as sheet metal storage sheds, storage building, metal carports, and boat ports • Cultivated relationships and presented regularly to executive client stakeholders to establish new business Show less

Sales Director

• Sep 2010 - Apr 2011

• Negotiated a tri-party deal between software developer (CCPU, United States) and chip vendor (Octasic, Canada) to develop next generation product for the super-femtocell (with real-time processing to receive 4G)––developed master project plan and interfaced with executives • Demonstrated product features and functions to prospective clients globally to secure new business and execute sales • Served as compliance lead––navigating NDA clearance with non-fab software vendors, chip vendors, and legal counsel • Traveled globally and negotiated contracts for new ICS Repeaters for customers in the Maldives (Wataniya) and Sri Lanka • Spearheaded new product introduction strategy for products such as the FSR, and base station to the Thai domestic customers Show less

IT Consultant

• Feb 2009 - Jun 2010

• Managed a team of 3 contract developers––delivering custom IT solutions to client customers throughout Thailand • Developed digital marketing strategy for a new digital media business unit for a $10M advertising agency––secured deals with 2 major accounts • Orchestrated project plan with custom KPIs for new business unit to successfully transition from paper/print media to digital media. • Provided executive coaching on digital media solutions across Asia and how best to leverage new digital technology to accelerate growth • Served as Regulatory and Compliance advisor for OEM manufacturers to navigate global governmental agencies’ constraints for data traceability • Implemented ID/2D barcode solution with data collecting stations for inventory queries, data traceability and certificate of assessment data Show less

COO / Vice President, Business Development

• Aug 2006 - Feb 2009

• Led operations for a top travel-related ticket services company in Thailand, generating $100M+ annual revenue • Orchestrated a new business venture with ACPRail International to sell global rail pass in Thailand, driving $500K in new revenue • Partnered with Thai Air Asia to sell discount airline tickets in addition to related travel ticketing services, increasing revenue by 3 – 5% • Led enterprise core technology projects such as ticketing invoice system (custom-developed in-house), accounting system (custom-developed in-house), CRM solution (Open Bravo), HRIS system (Tiger Soft) and new voice communication system (3CX and Asterisk VOIP) • Managed acquired assets of Worldspan (Thailand), a CRS/GDS Airline Ticketing Reservation System with 60+ active customers Show less

Technical Account Manager

• Nov 2005 - Aug 2006

• Led Oracle CRM implementation for the largest telecom mobile operator in Southeast Asia (AIS)––served as project liaison to monitor, escalate, and resolve any technical issues interfacing with Technical Oracle teams and client customers • Conducted weekly executive briefings to measure performance and provide status updates for projects • Provided domain expertise in leveraging the data resources to optimize and build enhanced revenue streams • Translated VOC to technical teams and delivered value-added products to the discriminating “platinum” client customer base Show less