Experience

Blue Eagle Credit Union

• United States
• Banking
• 1 - 100 Employee

• Human Resource Cross-Exposure Program

  • May 2020 - Present

  • Manage the Credit Union’s 2021 wellness program, coordinate monthly challenges to engage employees and promote healthy lifestyles.• Create and administer training modules in BVS for the Credit Union employees pertaining to best practices, policies, and compliance trainings.• Administer employee insurance programs during new hire onboarding including life, disability, and health insurance plans. • Advises and informs new employees of benefits including eligibility and coverage options as well as perform enrollments. • Maintains knowledge of trends, developments, and best practices in compensation and benefits administration.

• Contact Center Member Service Representative

  • Jul 2018 - Present

  • Followed proper procedures and handled transactions with high level of accuracy (i.e. deposits, withdrawals, check cashing, transfers, payments, skip/stop payments, GL postings, etc., as requested.• Confer with members via telephone to deliver solutions using company computer software.• Performed variety of basic account service functions (i.e. check orders, ACH, wires, name/address updates, etc.).• Resolve customer issues and troubleshoot debit/credit card, fraud, charges and billing issues with a high level of accuracy.• Assisted with fraud victims, lost or stolen cards, and account recovery.• Provide CD rates, loan qualifications, pin number retrievals and additional services as needed.



Roanoke College

• United States
• Higher Education
• 500 - 600 Employee

• Career Services Assistant

  • May 2017 - May 2020

  • Routed phone calls, emails, and scheduled career-advising appointments.• Worked with students and alumni regarding job-search, interviewing, and graduate school preparation. • Revised and edited resumes with appropriate formatting and content.• Communicated with employers, faculty, and recruiters to post jobs on MaroonNet, Roanoke College’s job search engine.• Updated appropriate internship binder with various opportunities.• Informed students of upcoming job fairs, career nights, and internship fairs.• Assisted staff with special event preparation and implementation. • Designed marketing material to promote events and encourage student participation.



Family Promise of Greater Roanoke

• United States
• Individual and Family Services
• 1 - 100 Employee

• Training and Development Volunteer

  • Jan 2019 - Apr 2019

  • Facilitated and developed a training seminar using the ADDIE Model• Assessed learning objectives based off the identified performance gap• Created a workshop tailored to specific needs • Constructed a survey which aided in the implementation of the instructional strategy• Evaluated the process and outcome to benefit future endeavors• Analyzed, developed, and designed a training program focusing on how to prepare before, during, and after an interview. Upon successful completion attendees were able to understand the aspects of preparing for an interview while recognizing the characteristics of exceptional interviewing skills and follow-up techniques.