Director, Outreach and Partnerships

• Jan 2023 - Present

Manager of Outreach and Partnerships

• Jun 2021 - Jan 2023

Assistant Customer Experience Manager

• Feb 2021 - May 2021

Store Manager

• Aug 2020 - Jan 2021

6 Month Luxury Pop-Up Project • Inspired team to create an inviting, fun and memorable store atmosphere • Developed traffic counting procedure to calculate conversion, track trends and gather data • Designed digital business cards to bolster customer outreach • Established client follow-up system to increase repeat business 6 Month Luxury Pop-Up Project • Inspired team to create an inviting, fun and memorable store atmosphere • Developed traffic counting procedure to calculate conversion, track trends and gather data • Designed digital business cards to bolster customer outreach • Established client follow-up system to increase repeat business

Assistant Store Manager

• Feb 2019 - Aug 2019

• Led the highest grossing concept store in the company to exceed annual sales plan by 24%• Coached team of selling associates to surpass daily sales goals while demonstrating the highest level of professionalism and customer service• Controlled the top performing Men’s business out of all Concept doors; achieving an excess of $1million in annual sales volume• Planned and organized UNICEF charity event that exceeded event goal by 600% and generated $65k in sales within 3 hours• Partnered with corporate buying teams to acquire product assortments tailored to the demands of our clients• Resolved issues pertaining to returns, lost merchandise, customer dissatisfaction, shipping delays, and fraudulent purchases• Slashed payroll expenses 25% by meticulously auditing weekly Kronos time and attendance documents to eliminate employee overtime • Recruited and trained two new associates who increased store sales volume by $1.5 million in their first year Show less

Women's Department Manager - RTW, Jewelry, Shoes, Leather, Apothecary

• Aug 2018 - Feb 2019

• Led team to exceed monthly department sales goals by an average of 20% • Increased repeat client business 40% by building and maintaining meaningful relationships with department clients • Facilitated special order jewelry sales totaling over $400k in departmental revenue • Analyzed sales by business area and communicated stock requests to vendors and buyers• Organized product knowledge trainings to maximize business growth potential and improve department performance• Communicated customer feedback to merchants and buyers to curate the most relevant product assortment for our clients Show less

Assistant Department Manager - Beauty

• Oct 2017 - Aug 2018

• Supervised team of 40 associates and over 60 vendor lines • Spearheaded focus group to gain insight on how to attract and retain millennial clientele to Neiman Marcus Beauty Department• Increased vendor line sales volume by an average of 30% by organizing masterclasses and product launch parties to attract new clientele• Communicated customer call outs and stock requests to vendor account executives and Neiman Marcus beauty buyers• Outlined monthly sales goals for associates and supported associates to exceed goals • Aided in selling effort through the organization and maintenance of stock rooms and cosmetic counters, ensuring all inventory was accurate and accounted for• Produced monthly team schedule to ensure sales floor was effectively staffed and supported Show less

Assistant Department Manager - Men's

• Nov 2014 - Oct 2017

• Managed and supported two new associates who exceeded sales goals; adding over $1 million to department annual revenue• Guided staff through handling of client relations while demonstrating the highest level of professionalism and customer service • Led team alongside selling manager to achieve “Department of the Year” for two consecutive years; representing 20% of total store sales • Oversaw the highest ranked Men’s shoe business in the entire company• Coordinated lucrative shopping events resulting in increased department sales and new client acquisition• Identified business growth opportunities by partnering with merchandising team and vendor representatives• Conducted on-boarding and trained new associates on company policies and procedures• Administered monthly sales goals for associates and coached team to exceed set goals Show less

Vince Brand Ambassador

• Jul 2013 - Nov 2014

• Expanded Vince business by concentrating on client needs and requests, resulting in customer brand loyalty• Led contemporary team with a focus on achieving sales plans and event sales goals• Developed selling strategies to strengthen and grow Vince business by 25% • Communicated with corporate buying office regarding specific needs, opportunities, and customer requests to target future growth• Enhanced customer shopping experience through creative visual merchandising and styling• Organized client events and fashion shows to showcase new Vince merchandise• Arranged product knowledge training for associates to share unique selling tools and tips Show less

Sales Consultant

• Sep 2012 - Nov 2014

• Built lasting customer relationships through exceptional customer service• Demonstrated strong business judgement and organizational ability• Trained new hires in daily store procedures• Mentored associates on customer centric behaviors