Experience

World Harvest Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Customer Service Supervisor

  • Jul 2016 - Present

  Oversee customer service lines, complete escalated calls, check addresses in system and correct, Complete payroll hours and complete any corrections, complete varies excel spreadsheets. Assign duties to team.

• Customer Service Representative Team Lead

  • Oct 2015 - Jul 2016


World Harvest
• 1 - 100 Employee
• choir

  • 1995 - Oct 2015


JPMorgan Chase

• United States
• Investment Management

• MB Svc Specialist II

  • Dec 2011 - Jul 2015

  Processing tax payments to Tax authorities on properties that JP Morgan had mortgages on. Contact Tax Authorities to see if taxes had been paid and to see how much is owned on property taxes. Processing tax payments to Tax authorities on properties that JP Morgan had mortgages on. Contact Tax Authorities to see if taxes had been paid and to see how much is owned on property taxes.



Chase

• Netherlands
• IT Services and IT Consulting

• Senior Operations Anayst

  • Aug 2009 - Dec 2011

  Checking properties for tax amounts due. Assisting processors to pull FHA documentation, Preparing Verification of Employment, Uploading documentation into Financial System (closer), Worked on Super Streamline Mortgage Loan project (SSL), FHA preparation, Research checks, coping, notifying tax authorities on taxes that were paid in error due to wrong information given to Chase, tax recovery, also able to work on MSP, AS400, Tax Originator, Microsoft Outlook and office, and other duties as… Show more Checking properties for tax amounts due. Assisting processors to pull FHA documentation, Preparing Verification of Employment, Uploading documentation into Financial System (closer), Worked on Super Streamline Mortgage Loan project (SSL), FHA preparation, Research checks, coping, notifying tax authorities on taxes that were paid in error due to wrong information given to Chase, tax recovery, also able to work on MSP, AS400, Tax Originator, Microsoft Outlook and office, and other duties as assigned. Show less Checking properties for tax amounts due. Assisting processors to pull FHA documentation, Preparing Verification of Employment, Uploading documentation into Financial System (closer), Worked on Super Streamline Mortgage Loan project (SSL), FHA preparation, Research checks, coping, notifying tax authorities on taxes that were paid in error due to wrong information given to Chase, tax recovery, also able to work on MSP, AS400, Tax Originator, Microsoft Outlook and office, and other duties as… Show more Checking properties for tax amounts due. Assisting processors to pull FHA documentation, Preparing Verification of Employment, Uploading documentation into Financial System (closer), Worked on Super Streamline Mortgage Loan project (SSL), FHA preparation, Research checks, coping, notifying tax authorities on taxes that were paid in error due to wrong information given to Chase, tax recovery, also able to work on MSP, AS400, Tax Originator, Microsoft Outlook and office, and other duties as assigned. Show less



Kforce

• Clerical Assistant

  • May 2009 - Dec 2011

  Typing, filing, answering telephones, transfer calls to appropriate persons, other duties as assigned.

• Accounting Temp

  • Jun 2009 - Aug 2009

• Accounting Clerk

  • Apr 2009 - Aug 2009

  Opening mail, checking to make sure account numbers are matching with checks, filing, and other duties as assigned.

• Associate

  • Dec 2008 - May 2009

  Data Entry, Research for check batches not having account numbers, filing, answering telephones, Tax recovery, other duties as assigned.

• Associate

  • Dec 2008 - Apr 2009

  Tax Recovery Data Entry, Research for check batches not having account numbers, filing, answering telephones, Tax recovery, other duties as assigned.

• Accounting Clerk

  • Jul 2008 - Dec 2008

  Data Entry, Research for check batches not having accounts, filing, answering telephones and other duties as assigned.

• Accounting Clerk

  • Jul 2008 - Dec 2008

  Data Entry, Research for check batches not having accounts, filing, answering telephones and other duties as assigned.



Kelly Services

• Mexico
• 200 - 300 Employee

• Clerical Assistant

  • Feb 2007 - Jul 2008

  Typing, answering the telephone, filing, opening mail, Checking and making sure that payments matched payment statements sent back, posting of payments, customer service, and other duties as assigned.

• Clerical Assistant

  • Feb 2007 - Jul 2008

  Typing, answering the telephone, filing, opening mail, Checking and making sure that payments matched payment statements sent back, posting of payments, customer service, and other duties as assigned.

• Clerical Assistant

  • Oct 2004 - Feb 2007

  Typing, answering the telephone, filing, opening mail, Checking and making sure that payments matched payment statements sent back, other duties as assigned.

• Clerical Assistant

  • Oct 2004 - Feb 2007

  Typing, answering the telephone, filing, opening mail, Checking and making sure that payments matched payment statements sent back, other duties as assigned.



Michigan State University Credit Union

• Mortgage Process

  • Feb 2002 - Apr 2004

  Mortgage Processor Input of member's information into FICS, order title work, run good faith documents, quality check, discharge mortgages paid in full, prepare mortgage documents for recording, answer the telephone, filing, file recorded documents in files when received, post mortgage payments, balance of mortgage payments received, help with escrow payments of taxes, and other duties as assigned.

• Mortgage Processor

  • 2002 - 2004

  Mortgage Processor Input of member's information into FICS, order title work, run good faith documents, quality check, discharge mortgages paid in full, prepare mortgage documents for recording, answer the telephone, filing, file recorded documents in files when received, post mortgage payments, balance of mortgage payments received, help with escrow payments of taxes, and other duties as assigned.

• Clerical Assistant

  • Jan 2001 - Jan 2002

  Assist in clerical duties in temporary situations for different companies. Some of the duties include: Filing, giving clerical tests, data entry, answering the telephone, helping members/customers as customer service, Xeroxing, faxing, putting packets together, and other duties as assigned

• Clerical Assistant

  • Jan 2001 - Jan 2002

  Assist in clerical duties in temporary situations for different companies. Some of the duties include: Filing, giving clerical tests, data entry, answering the telephone, helping members/customers as customer service, Xeroxing, faxing, putting packets together, and other duties as assigned

• Auditor 3

  • Jan 1995 - Jan 2001

  Auditor 3 Responsible for distributing clerical work to data entry personnel filing, end of month reports, balancing and closing credit card machine, data entry, auditing of money mail batches, customer service, close monthly totals, purchase orders, payroll, attend update meetings

• Auditor 3

  • Jan 1995 - Jan 2001

  Auditor 3 Responsible for distributing clerical work to data entry personnel filing, end of month reports, balancing and closing credit card machine, data entry, auditing of money mail batches, Made sure check batches balanced, made sure credit card batches balanced, customer service, close monthly totals, purchase orders, payroll, attend update meetings


Continetial Quest
• Canada
• Food & Beverages
• office Manager

  • 1989 - 1994