Experience

Pro Hockey Life Sporting Goods Inc.

• Canada
• Retail
• 100 - 200 Employee

• Assistant Manager

  • Sep 2016 - Present



Threadz 4 U Sales

• Richmond, B.C.

• Retail Management Consultant

  • Dec 2012 - Present

  Independent retail consultant. Supporting small and medium size retail companies to higher margins through inventory management, budgeting and resourcing plans and overall organizational planning. Assisting companies formulate a winning brand strategy that effectively communicates the key company values to the market. Evaluate each clients current technology, social media and web marketing presence to create a cohesive strategy which is manageable within the resources of the organization. Independent retail consultant. Supporting small and medium size retail companies to higher margins through inventory management, budgeting and resourcing plans and overall organizational planning. Assisting companies formulate a winning brand strategy that effectively communicates the key company values to the market. Evaluate each clients current technology, social media and web marketing presence to create a cohesive strategy which is manageable within the resources of the organization.



Dunn's Tailors

• Langley, B.C.

• Store Manager

  • Apr 2011 - Nov 2012

  Over an 18 month period I performed a full analysis of the location’s operation, determining the ultimate potential of the store. By adjusting staff levels, implementing marketing trials and inventory management, the location’s performance was improved to a more positive position. Over an 18 month period I performed a full analysis of the location’s operation, determining the ultimate potential of the store. By adjusting staff levels, implementing marketing trials and inventory management, the location’s performance was improved to a more positive position.



Rapid Fusion Technologies

• Coquitlam, B.C.

• Sales and Support Manager

  • 2008 - 2011

  Responsible for direct sales of retail point of sales software and hardware. Handled technical support as well as retail support issues ranging from hardware failure to the effective use of the reporting systems to monitor the clients’ business performance. I assisted the technical design team on software innovations, upgrades and ease of use designs. In reaction to company growth, I developed a customer support model for all agents to use to provide a consistent and concise customer experience when using the technical support team. Created an extensive training manual for customer use, to train new staff on the POS system as well as assist customers with daily tasks. Lead trainer to retail clients, training staff and management on the efficient and effective use of the retail management software as it related to their unique business model. Show less



Threadz 4 U Sales

• Richmond, B.C.

• Owner

  • 2004 - 2008

  Direct sales of promotional clothing to corporate clients. As the owner-operator, I was solely responsible for all facets of business, including new sales, customer maintenance, product design and delivery, vendor sourcing and all financial operations. After closing the retail division, the company evolved into a business consulting format. This encompassed assisting retail clients analyze their business model, assessing staffing and customer service levels, recommending and implementing staff training programs, assisting with inventory management and cost controls. Show less



Dunn's Tailors

• Vancouver

• General Manager

  • 1988 - 2004

  Responsibilities included daily sales review, staff performance reviews, sales budgets, salary budgets and all staff HR. In order to bring the “family business” feel to multiple locations, I developed a customer service model for consistent standards at all locations. Also responsible for annual and seasonal budgets for inventory purchasing and delivery, coordinating with production and promotions schedules. Duties included merchandise buyer, attending seasonal trade show as well as maintaining a liaison with suppliers to take advantage of seasonal opportunity purchases as well as adjusting purchases based on fashion and retail trends. Over the course of my employment I had a record of consistent store sales increases, margin increases and reduced shrink to well below industry standards. Show less