Account Manager

• Feb 2023 - Present

Founder

• Aug 2021 - Present

Customer Success Specialist II

• May 2022 - Feb 2023

Customer Success Manager

• Nov 2020 - May 2022

Client Solutions Manager

• Jan 2020 - Jun 2020

• Maintain account volume - $3 million or more annually • Manage the transition of accounts from Business Development and supports accounts accordingly. • Sells products/services above and beyond existing contract. Re-signs existing business. • Understand all aspects of branch operation and logistics so that account can be managed appropriately. • Produces and reviews orders with branch personal. • Inspect job site with local branch for proper planning when necessary. • Supervise jobs on site as required. • Entertains clients as necessary.Business Development • Up-sells to enhance customer experience. • Cross sells all Freeman lines as appropriate.Miscellaneous • Prepares reports of business transactions. • Develops and maintains strong working relationship with all branch operations. Show less

Account Manager

• Jun 2019 - Nov 2019

• Serve as a primary client contact on day-to-day development and implementation of marketing communication programs • Develop, execute and manage budgeting, routing and program management tools to forecast and manage the account • Manage client’s trade show budget and provide client with updated reports as required. Includes third party supplier forecasting and associated budgets • Manage all internal production departments to insure client’s objectives and budget parameters are adhered to • Manage I&D services, with respect to client’s program, to ensure proper execution of program on the show floor • Manage the association and venue approval process and ensure all Impact XM solutions follow industry rules and regulations • Act as liaison between clients, client marketing agencies and all Company departments. Work effectively and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment • Prepare master project plans and schedules, communicate action times to all stakeholders (internal operations, client and agencies), monitor adherence to deadlines • Keep fully informed on own full client base and projects in order to be prepared to answer questions from clients or Company departments • Prepare written correspondence and proposals • Manage all account related needs including, but not limited to: • Property and graphic inventories • Job process issues • Show site expectations • Quality / expectation • Pricing / billing Show less

Client Solutions Manager

• Mar 2017 - May 2019

• Maintain account volume - $3 million or more annually• Manage the transition of accounts from Business Development and supports accounts accordingly.• Sells products/services above and beyond existing contract.Re-signs existing business.• Understand all aspects of branch operation and logistics so that account can be managed appropriately.• Produces and reviews orders with branch personal.• Inspect job site with local branch for proper planning when necessary.• Supervise jobs on site as required.• Entertains clients as necessary.Business Development• Up-sells to enhance customer experience.• Cross sells all Freeman lines as appropriate.Miscellaneous• Prepares reports of business transactions.• Develops and maintains strong working relationship with all branch operations. Show less

Client Development Executive

• Oct 2014 - Mar 2017

Solicit, maintain and grow new and existing accounts through networking and referrals. Responsible for: •Make a constant effort to find new business •Manage the sale of all Freeman lines including, but not limited to: Carpet, furnishings, exhibit installation, dismantle, audio visual equipment and productions, global transportation, electrical services, event communications, content development, delivery and measurement services •Obtain future schedule of clientele and solicits appropriate future business •Manage problems quickly, efficiently, and effectively to meet customer’s needs •Respond to customer complaints and handles payment collection process as required •Entertain clients as necessary •Identify execution and profit challenges on accounts and develop business plans for improvement as needed •Ensure SalesForce.com data integrity. •Complete Lost Business Reports •Support team to ensure accurate work tickets and maximize work order lead time. •Support team on major proposals, pricing and presentations and show production •Work with Business Development teams onsite during production as needed •Perform other duties as assigned. Required Skills Show less

Program Director

• May 2012 - Mar 2017

Non-profit sports training program specializing in basketball skill development for athletes of all ages. • Oversee all operations of the program • Manage a staff of Player Development Coaches • Schedule practices, tournaments, and coordinate gym usage • Responsible for program budget and fundraising • B4Lsportstraining.com content manager • Maintain positive relationship with local high school and communities centers Non-profit sports training program specializing in basketball skill development for athletes of all ages. • Oversee all operations of the program • Manage a staff of Player Development Coaches • Schedule practices, tournaments, and coordinate gym usage • Responsible for program budget and fundraising • B4Lsportstraining.com content manager • Maintain positive relationship with local high school and communities centers

CEO

• Mar 2010 - Jan 2015

NEW sports apparel clothing line inspired by athletes to motivate people to "Live The Dream"! NEW sports apparel clothing line inspired by athletes to motivate people to "Live The Dream"!

Regional Sales Manager

• Oct 2013 - Oct 2014

• Recruit Manufacturers to participate in local tradeshows • Qualify Dealers/Buyers who want to participate selling events • Coordinate logistics for sample product shipments • Organize product configurations and pallets for online catalog • Develop and Maintain strong relationships with manufacture/supply companies • Follow up on leads from Sales Reps • Attend trade shows to scout new products & prospects • Recruit Manufacturers to participate in local tradeshows • Qualify Dealers/Buyers who want to participate selling events • Coordinate logistics for sample product shipments • Organize product configurations and pallets for online catalog • Develop and Maintain strong relationships with manufacture/supply companies • Follow up on leads from Sales Reps • Attend trade shows to scout new products & prospects

Guest Services Representative

• Jan 2011 - Jul 2013

• Manage and coordinate schedule for Los Angeles Field Service Representatives • Schedule 3rd party vendors to set and reset apartments upon arrivals and departures • Assist Account Execs with customer relations • Respond to service requests at all properties in the Southern California portfolio • Maintain positive relationship with Property Managers • Coordinate utility connections/disconnections with cable companies • Manage and coordinate schedule for Los Angeles Field Service Representatives • Schedule 3rd party vendors to set and reset apartments upon arrivals and departures • Assist Account Execs with customer relations • Respond to service requests at all properties in the Southern California portfolio • Maintain positive relationship with Property Managers • Coordinate utility connections/disconnections with cable companies