Allan Pagsisihan

IT Systems Engineer at Trucell
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Contact Information
us****@****om
(386) 825-5501
Location
Tarneit, Victoria, Australia, AU

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Credentials

  • 3CX Basic Certified Engineer v18
    3CX
    Oct, 2022
    - Nov, 2024
  • 3CX Intermediate Certified Engineer v18
    3CX
    Oct, 2022
    - Nov, 2024
  • CompTIA IT Fundamentals+
    CompTIA
    Sep, 2022
    - Nov, 2024

Experience

  • Trucell
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Systems Engineer
      • Apr 2022 - Present

      Managed Service Provider - MSP Managed Service Provider - MSP

  • Gallagher Australia
    • Technical Analyst
      • Jun 2021 - Apr 2022

  • ASI Solutions
    • Australia
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • IT Service Technician
      • Nov 2018 - Jun 2021

  • Verser Technology Lifecycles
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Deployment Engineer
      • Jul 2016 - Nov 2017

  • Green Light Australia
    • Desktop Support Technician
      • Jun 2015 - Aug 2015

  • Lufthansa Technik Philippines
    • Sr. Servicedesk Analyst & Technical Support
      • Nov 2006 - Mar 2013

      Provided 1st/2nd level technical support for IT infrastructure supporting 3,000+ employees including LTP Remote sites. Troubleshoot hardware, software, connectivity issues for a Window based desktop and server. Challenged to provide timely resolutions to support mission-critical application users. Provided hardware/software installation, trouble resolution, root cause analysis, and SLA maintenance for a large enterprise-wide LAN/WAN environment. Visit regional sites monthly to conduct preventive maintenance on IT equipments. Troubleshoot and diagnosed technical issues, network security, and backup/restore initiatives. Managed, set up, and provided technology training for remote users.

  • Netologies Internet Cafe Shop (Family owned business)
    • Desktop Support / Manager
      • Jan 2008 - Jan 2012

      Setup overall network configuration. Made all PC 95% serviceability and virus free. Act as technician and manager. Setup overall network configuration. Made all PC 95% serviceability and virus free. Act as technician and manager.

Education

  • AMA Computer University
    B.S Computer Science, Information Technology
    1999 - 2003

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