Experience

Progressive Media International (PMI) Ltd

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Programme Manager

  • Oct 2021 - Present

  Acknowledging and working within production timelines- being able to manage multiple projects Establishing and maintaining relationships with key professionals, industry leaders, senior executives and media within the market and developing leads for speaker acquisition Producing timely marketing/web materials with relevant content communicating the goals and mission of each event Researching and developing agendas for various types of events including roundtables, webinars and conferences collaborating closely with senior-level executives across various markets Working closely with and providing regular updates to all project stakeholders including the editorial, commercial and marketing teams Show less



M&Co

• Customer Service Advisor

  • Jun 2017 - Oct 2021

  Advising customersBuilding rapportEnsuring the highest standards of customer service are fulfilledProcessing sales, refunds and understanding store cash flow managementMultitasking and prioritising to ensure service is delivered quickly and efficientlyWorking closely with other sales advisers, stock control operatives and store managers aspart of a teamWorking towards sales targets and store development goals

• Call Center Representative

  • Nov 2020 - Dec 2020

  Ensured that customers with additional support needs such as hearing difficulties orlanguage barriers were not disadvantaged in their ability to benefit from a positive customerexperience.Navigated through various IT platforms including Demandware and WorldpayStrictly adhered to Data Protection RegulationsUsed my judgement to independently deal with a range of enquiries from both internal andexternal stakeholdersUtilised marketing strategies to increase salesWorked with other departments to achieve common operational and strategic goals. Show less



De Montfort University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Research And Administrative Assistant

  • Jun 2021 - Aug 2021

  Analysed, collated and presented research findings Collated students' reviews and recommendations on corporate sustainability Conducted independent research to support analysis Researched ideas on appropriate academic publishers Utilised Microsoft Excel and Word to recode data and illustrate findings Analysed, collated and presented research findings Collated students' reviews and recommendations on corporate sustainability Conducted independent research to support analysis Researched ideas on appropriate academic publishers Utilised Microsoft Excel and Word to recode data and illustrate findings