Experience

GO Transit

• Truck Transportation
• 300 - 400 Employee

• • Feb 2014 - Present

  • Monitoring the quality of Customer Service delivery within West Region, in accordance with the Corporation’s mandate, by overseeing and mentoring our supervisors and unionized personnel• Coordinating and managing the training of all West Region Supervisors• Preparation of duty rosters for all Supervisors. • Managing operations budget through effective scheduling of supervisory staff • Provide data to our planning department to ensure the needs of our customers are understood when augmenting current routes or creating new bus services • Key player in maintaining strong relationships with Union representatives, support staff, municipal offices and the traveling public • Conducting disciplinary interviews with unionized employees to ensure our process is aligned with our corporate regulations and goals • Provide input during construction and rehabilitation projects• First contact for Bus Operations, West Region for several construction projects including, maintenance facilities, station construction and bus loop rehabilitation• Attend Bus Service Recovery Sessions • Conduct/ attend meetings with our Bus Fleet partners to streamline our processes Show less

• • Sep 2009 - Feb 2014

  In addition to the Superintendent duties listed for West Region, position had also included the following:• Acting Manager for vacation relief and extended absences.• Managing the training of all East Region Supervisors and Customer Care Coordinators • Oversee multiple construction projects

• • Jan 2003 - Sep 2009

  • Daily supervision of 100+ drivers, to ensure that excellent customer service is provided in a safe, reliable and courteous manner • Investigation of collisions, complaints, and service related issues to ensure the protection of GO Transit’s assets and reputation• Conduct and oversee surveys to establish a solid basis for planning and implementing new service, bus stops, shelters, etc. • Monitor driver performance for; time keeping, cash in’s, CIT’s, and adherence to Corporate Policies and Code of Conduct• Follow up with corrective action, or, when required, progressive discipline in accordance with the Collective Agreement • Provide an immediate and positive response to unforeseen events such as collisions, road closures, train delays and increased service demands Show less

• • Apr 2002 - Jan 2003

  • Operating GO coaches within company guidelines and providing a safe reliable and courteous service• Responsible for the safe handling of cash fares generated by daily transactions through ticket sales• Completed reports related to the responsibilities of this position.

• • Jun 1981 - Apr 2002

  • Preventative and repair maintenance on a wide variety of mechanical units, boilers, compressors, hoists etc.• Performed structural maintenance and repairs to the facility such as; welding and fabrication, plumbing and steam fitting. • Held many acting supervisory roles.