System Administrator

• Nov 2020 - Present

Restaurant Manager

• Apr 2013 - Mar 2021

• Lead teams of up to 10 personnel per shift; trains all new starters in food preparation and customer service. • Coordinate the shift; open and close the store, perform cash register management, also execute counting of receipt and banking tasks. • Allocate tasks to staff to deal with rush situations, and ensure that all front and back of house duties are covered at all times. • Provided guest-centric service at all times in a high-volume environment. • Deal with customer complaints, including angry and disgruntled customers; identify solutions for speedy resolution.

Helpdesk/System Admin

• Jan 2016 - Nov 2020

Provides IT solutions for clients' companies that aligns with their organisational strategies and business process. Networking: •Cisco, Ubiquiti, and Mikrotik routers and switches configuration for small to medium corporate. •Cabling, mounting and patching network devices. •Wireless AP site survey. •Firewall and Nat configuration. System Admin •Idrac and Exsi setup and configuration. •Synology NAS setup and deployment. •TrendMicro configuration and deployment including HES, Cloud App, Worry Free. •Webroot and Symantec endpoint protection deployment. •Basic Linux support and configuration. •Windows SOE installation. •Setup and maintain DHCP, DNS server. •Let's Encrypt certificate installation. Cloud Services •Setup and manage Microsoft365 exchange, sharepoint services. •Email and server migration to Microsoft365/Azure. •Manage EFA Voice •PBX configuration and deployment - fusionpbx, freepbx. •Call plan design. •Grandstream, Yealink zero touch deployment. Helpdesk, Healthcheck and Backup service •Helpdesk supports ranging from troubleshooting printer, routers, windows, voice etc. •Manage and monitor services through Zabbix. •Server and Microsoft365 health check. •Setup and manage offsite backup services such as CloudBerry backup. •Onsite windows backup. •Linux backup using rsync. •Work remotely by using remote desktop, TeamViewer and Quick-assist. •Provided guest-centric service at all times and able to provide technical assistance by phone, email and in person.

Freelance Project Planner

• Jan 2015 - Apr 2015

Manage and liaise with tradies for price quotes. •Draw and prepare AutoCAD drawing for the restaurant. •Site measurement and supervision. •Restaurant renovation and setup namely “Pink Mamak” Manage and liaise with tradies for price quotes. •Draw and prepare AutoCAD drawing for the restaurant. •Site measurement and supervision. •Restaurant renovation and setup namely “Pink Mamak”

Assistant Site Engineer

• Nov 2009 - Mar 2010

The group with its main core of business activities involving in property development, building construction, civil engineering works such as roads, bridges and marine structures construction work.; Supervise the hotel's reconstruction along with another engineer. •Ensured the quality of works and standard OSH are followed •Guide the sub-contractors on their works and ensure their works are on schedule •Estimate the amount of scaffolding and concrete needed for the project. •Prevented further damage by spotting the mistakes done by sub-contractor and able to solve them accordingly.

Restaurant Manager

• Nov 2007 - Jun 2009

Led the successful day-to-day operations of the restaurant. •Trained and developed the crew, ensuring staff presented a clean and tidy appearance and work habits. •Motivated staff to consider job responsibilities through the guest perspective. •Accepted and organised all bookings, and assigned seating to patrons. •Created schedules, including weekly rosters, to meet the needs of the business. •Delivered a high level of customer experience while maintaining financial responsibility. •Performed administrative and merchandising duties including stock management; maintained proper order levels of materials and equipment by ordering stocks in a timely manner. •Ensured all health and sanitation rules were followed in the food preparation area; supervised all F&B services effectively.

Site Supervisor

• Nov 2005 - Jul 2006

Supervise the construction of Curtin Villa •Ensured the quality of works and standard OSH are followed •Resolved complaints and inquiries, ensuring positive customer experience. •Stock taking and Stock ordering Supervise the construction of Curtin Villa •Ensured the quality of works and standard OSH are followed •Resolved complaints and inquiries, ensuring positive customer experience. •Stock taking and Stock ordering