Experience

Vital Human Resources (Rail, Resources, Solutions, Security)

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• PTS Trackman

  • Nov 2018 - Present

  Provide support to Network Rail with track maintenance and renewals. Provide support to Network Rail with track maintenance and renewals.



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Advisor

  • Dec 2017 - Jun 2018

   Gas and Electricity account management (explain bills, how to read the meter, setting up payment arrangements and tariffs etc.) Complaint resolution in accordance with Eons complaint handling procedure Maintaining SLA and upkeep of KPI’s (complaints resolved, smart meter appointments booked, ECO -Energy company obligation appointments)  Gas and Electricity account management (explain bills, how to read the meter, setting up payment arrangements and tariffs etc.) Complaint resolution in accordance with Eons complaint handling procedure Maintaining SLA and upkeep of KPI’s (complaints resolved, smart meter appointments booked, ECO -Energy company obligation appointments)



Ascensos

• United Kingdom
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Senior Customer Service Advisor

  • Nov 2014 - Apr 2017

   Managing accounts, order and product enquiries Complaint resolution Training colleagues on the live chat platform Floor walking to assist with new staff Provided brief reports for head office at the end of each week with reports on sales, website errors, service issues and product faults and complaints within my department  Managing accounts, order and product enquiries Complaint resolution Training colleagues on the live chat platform Floor walking to assist with new staff Provided brief reports for head office at the end of each week with reports on sales, website errors, service issues and product faults and complaints within my department