Experience

Medical Meetings & Face To Face Event Management

• Australia
• Events Services
• 1 - 100 Employee

• Event Director

  • Sep 2022 - Present

• Senior Event Manager

  • May 2022 - Sep 2022



The University of Auckland

• New Zealand
• Higher Education
• 700 & Above Employee

• Resident Manager - Waipārūrū Hall

  • Jun 2020 - Feb 2022



Medical Meetings & Face To Face Event Management

• Australia
• Events Services
• 1 - 100 Employee

• Senior Event Manager

  • May 2016 - May 2020

  Sydney based specialist event management company, with a recent expansion and creation of Victoria office in Melbourne. Involved in the pre-opening and transition of the new base. Responsible for planning and executing mid-large scale events from initial brief to final activation, on strategy, on time, on budget and exceeding client expectations. Including establishing and developing strong client relationships, developing event contingency plans, maintaining effective event budget and account management, assisting with new business propositions, identifying potential business opportunities and contributing to overall idea generation of the event design. Scope of corporate events including staff incentives, award nights, conferences, launches, roadshows, gala dinners and special events. Being an active mentor and trainer for the entire team of event coordinators, event managers and onsite support staff to ensure we deliver a memorable event to the highest standard, and in line with our clients expectations (as well as our own). Ongoing admin support to ensure SOPs are established and followed through to ensure business practice remains at optimum level of performance and productivity. Facilitator of external training (where required). Show less



Chateau Tongariro Hotel

• New Zealand
• Hospitality
• 1 - 100 Employee

• Interim Hotel Manager

  • Nov 2019 - Feb 2020

  Fixed term custodian role of 114-room 4.5-star historical hotel in the heart of Tongariro National Park. Oversee staffing, welfare, training and scheduling of up to 100 staff from diverse cultures. Including 85% live-in staff in lodging. Conduct daily, weekly and monthly meetings with department heads to implement strategies and reporting to ensure overall increased revenue and guest satisfaction. Ensure key relationships with owners, local government, DOC and iwi are maintained to ensure smooth operations. Maintain OH&S requirements including licencing, evacuation drills, training and inductions are reviewed and actioned in accordance with law. Ensure smooth running of major events held at the hotel (Christmas Day, New Years Eve celebrations, local sporting events. Demonstrated visible operational leadership and management to the hotel staff. Show less



P&O Cruises Australia

• Night Manager

  • Aug 2015 - Apr 2016

  Assisted in the takeover/pre-opening of Pacific Aria to the P&O Fleet as Assistant Purser - Night Manager. Implementing processes and systems to ensure that ship is operational in line with the P&O fleet standards. Direct management of night crew members (reception and accommodation), all from diverse backgrounds. In all new products there are issues that are faced that are not planned for, so providing quick solutions that do not financially impact the company was crucial. Conducted daily balancing of revenue centers and financial reporting, and assisted security in all guest-related incidents. Show less



Shangri-La Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Senior Events Manager

  • Nov 2013 - Aug 2015

  Managing complex requirements of corporate, wholesale, incentive, government, weddings and group accommodation (up to 800pax) in a world renown 5-star Sydney hotel. The luxury hospitality market in Sydney maintains a competitive and ever changing events market. The guest experience is the point of difference to secure and build relationships. Groups managed have a lead time of 3 days to 12 months for planning and include all aspect of coordinating visas, organising transport, facilitating group arrivals/ check in, food and beverage requirements (on and off site), accommodation management (up to 1500 special requests per group), storage requirements and a variety of ad hoc requests throught the event. Show less



Wairakei Resort & Chateau Tongariro

• Taupo, New Zealand

• Business Development & Sales Executive

  • Jan 2013 - Oct 2013

  Reintroducing a rebranded product into the tourism industry after an 18-month period of limited corporate and inbound awareness. A key challenge was the view of this resort and the area in general as a leisure destination. A fixed term role to restrengthen business relationships by the way of face to face interviews, call around, attend trade show exhibitions and travel industry events, hosting of functions for potential tenders. Reintroducing a rebranded product into the tourism industry after an 18-month period of limited corporate and inbound awareness. A key challenge was the view of this resort and the area in general as a leisure destination. A fixed term role to restrengthen business relationships by the way of face to face interviews, call around, attend trade show exhibitions and travel industry events, hosting of functions for potential tenders.



Novotel London West

• London, United Kingdom

• Duty Manager

  • Mar 2012 - Dec 2012

  Supervises and assign duty roster for F/O associates, Concierge, Bell Counter, Guest Relations and Business Centre. Responsible for VIP movement in the Hotel. Balancing and auditing floats, conducting stocktakes and management of airline crew arrivals ( upto 100 guests at once)and allowance distribution. Supervises and assign duty roster for F/O associates, Concierge, Bell Counter, Guest Relations and Business Centre. Responsible for VIP movement in the Hotel. Balancing and auditing floats, conducting stocktakes and management of airline crew arrivals ( upto 100 guests at once)and allowance distribution.



P&O Cruises Australia

• Junior Assistant Purser / Program Editor

  • Feb 2010 - Feb 2012

  Junior Assistant Purser February 2010 – June 2011 Including Hotel Secretary, Assistant Crew Administration Manager Working directly on the front line of the Pursers Desk. Duties involve cash handling, foreign exchange, responsibility of onboard accounts of the passengers, customer care and handling complaints. Cash handling, Crew Joiner, Leaver and Customs information. Assisting in Ship’s clearance at home and wayports, Passport and medical certificate handling, administration of Crew Information and Policies. Assisting in all crew requests, queries and assistance in travel arrangements at end of contracts. Program Editor June 2011 – February 2012 Working alongside the Cruise Director in scheduling daily entertainment onboard and producing it into a daily newspaper for passengers. The newspaper also included revenue promotions, in which advertisements had to be created. Assisted in cruise activities and theme nights onboard. Show less



Wairakei Resort & Chateau Tongariro

• Taupo, New Zealand

• Hotel Operations Apprentice

  • Aug 2007 - Feb 2012

  A full-immersion traineeship over two international hotels, designed to cover all aspects of departmental operations including Accommodation Services, Front Office, Food & Beverage, Kitchen, Stores & Purchasing, Accounts (including payroll and general accounts), Sales & Marketing, Human Resources, Conference and one on one mentoring with the General Manager. Additional to on the job training, I attended classes in Auckland over a three year period to gain a National Certificate in Hospitality Operations Level Four. Unit Standards included Cookery, Food Safety / Food Service, Communications, Accountancy, Coaching & Counselling, Adult Training (US 4098), Hospitality Operations Supervision & Hotel Operations Management. Upon completion of the traineeship, I spent an additional six months in the conferencing team. Show less