Experience

Back2Work Complete Training

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Operations Director

  • Dec 2020 - Present

  • Responsible for relaying B2W's vision and mission goals to the staff teams and management and leading on the strategy to meet these goals and objectives. B2W is the largest AEB-funded independent training provider in the UK. • I joined in December 20 and have been responsible for introducing new processes and systems to safeguard the recent large-scale growth within the business. Examples include scaling up via new recruitment systems and developing performance management structures. • I am accountable for all operational activity within B2W, which includes our Pre-Employment Training, Pre-Apprenticeship, Apprenticeship, Restart, NEETS and Distance learning divisions. Plus, other smaller contracting revenue streams. The 22-23 budget is based on income targets of plus £20million, a 25% increase on the previous year. • Launched the Restart contract in June 2021, our first DWP backed programme. This involves working with Ingeus, our prime partner. Recruitment of management roles and the initial staff teams and I lead on the set up of our dedicated new premises. • Working with the Board of Directors to ensure growth and profit targets are achieved on a consistent basis. • Ensure a high quality teaching environment, improved learner experience and deliver excellent achievement rates. This was evidenced by the recent Grade 2 Ofsted Inspection in September, 21. • To support B2W's values and develop the team through continuous personal development and mentoring of leaders. • Contribute to B2W's commitment to continuous improvement as identified in B2W's quality assurance systems. Currently leading on the project to achieve ISO27001 accreditation for the group. Show less



Street League

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Managing Director - England

  • Dec 2015 - Jan 2020

  • Responsible for developing Street League strategy and leading on operational delivery within England. • Supported the English teams to triple hard outcomes (jobs & apprenticeships) between 2015 and 2019. • Increased six-month job sustainment from 51% in 2015 to 60% in 2019. • Grew Female sports participation from 13% in 2015 to 30% in 2019. • Won several direct and sub-contracted contracts with the ESFA and learning providers in excess of £4 million. • Development of regional partnerships and networks and increasing Street League’s size and footprint. • Designing and implementing a three year business plan, outlining the strategic direction of Street League in England. • I oversaw a successful Ofsted monitoring visit, which was a Street League first. • Led on Matrix and ISO accreditation for Street League. • Drafted a full training needs analysis with Street League staff and initiated Assessor, IAG and Health & Safety training in all Cities. This improved staff satisfaction rates by 17% year on year. • Member of the Street League executive, sitting quarterly with the Board at Trustee Meetings. Show less



learndirect Limited

• United Kingdom
• Education Management
• 300 - 400 Employee

• Consultant

  • Aug 2015 - Dec 2015

  • Brought in to Consult and lead change in the Enterprise division. • Developed a strategy for NEA contract turnaround. • Supported through a PAT audit, staff recruitment, performance management and development phase. • Brought in to Consult and lead change in the Enterprise division. • Developed a strategy for NEA contract turnaround. • Supported through a PAT audit, staff recruitment, performance management and development phase.



Intraining

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• Regional Director

  • Feb 2013 - Jul 2015

  Regional Director • Successful leadership of employment related services and skills contracts in the West of England, including the Work programme, Skill Support contracts, Apprenticeships and Traineeships.• Led a team of 145 staff working in 8 centres, including 6 Contract Managers, a Quality Business Partner and a Regional Sales Manager.• Built up a Region from one contract to six contracts and from £2 million turnover to £21 million.• Built and supported the creation of Supply Chain partnerships with 41 different partners including Training Providers and Colleges, throughout my Region.• Quality focused delivery across all contracts, including SAR, PAT, Merlin and audits.• Strong leader on Team succession planning and staff development.• Supported bids and tenders for new contracts.• Important Relationship building role with awarding bodies, funding bodies, LEP’s and Councils. Show less

• Regional Operations Manager

  • May 2011 - Jan 2013

  Regional Operations Manager West Midlands• Regional role in Government Work Programme/Foundation Learning.• Responsible for 4 centres and 105 staff in the West Midlands.• Promoted to Regional Director in February 2013.



Comet

• United Kingdom
• Retail
• 500 - 600 Employee

• Senior Store Manager

  • Dec 2010 - May 2011

  • Brought in to manage the highest grossing t/o store in Wales. • Developed business plan for store in 2011. • Brought in to manage the highest grossing t/o store in Wales. • Developed business plan for store in 2011.



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Store Manager/Project Manager

  • Dec 2002 - Sep 2010

  • 01/10 – 09/10: Project Manager. o Instrumental in redevelopment of the ‘Tech Guys’ services and operating model. o Rolled out across +50 superstores. o Achieved business performance improvement targets, such as £1 million cost savings and 10% services attach improvement. • 06 – 10: Store Manager of PC World, Manchester, t/o £15m with 5 mgrs & 80 colleagues. o Under my leadership the Manchester team achieved YOY double digit sales growth, the B2B dept was the No1 B2B dept in the UK. o Developed 5 colleagues and managers to gain promotion to the next level. o Audit results were the most improved in the UK, from 90th to 8th. o Store won National Christmas Peak competitions in 07 and 08. • 05 - 06: Store Manager of PC World, Stockport, t/o £13m, 5 managers and 65 colleagues. o Turned around the performance of this long term problem store. o Moved from 17th to 4th in the North West for sales, service & standards. • 03 – 05: Store Manager of PC World, Warrington, t/o £9m with 4 mgrs & 50 colleagues. o 1st appointment after joining the company as a Designate GM in December 02 o Increased sales by 10% yr on yr. o Nominated for the ‘Chairman’s’ shield, an annual prize involving the best stores in the entire company. Show less



Toys R Us UK

• Retail
• 100 - 200 Employee

• Store Manager

  • Mar 1999 - Nov 2002

  • Led the redevelopment project at the Lakeside Superstore in Essex. o t/o budget £12m, achieved £15m post project. o Successfully managed 130 colleagues & a team of 12 managers. o Post project I wrote the company ‘workbook’, which formed the operational benchmark, used in all such future projects. o Won the accolade of No1 General Manager of the Year 2000. • Led the redevelopment project at the Lakeside Superstore in Essex. o t/o budget £12m, achieved £15m post project. o Successfully managed 130 colleagues & a team of 12 managers. o Post project I wrote the company ‘workbook’, which formed the operational benchmark, used in all such future projects. o Won the accolade of No1 General Manager of the Year 2000.



Asda

• Retail
• 700 & Above Employee

• Deputy Store Manager

  • Mar 1998 - Feb 1999

  • Deputy Store Manager, Minworth Hypermarket, Sutton Coldfield. o t/o c£100 million, employing c900 colleagues. o At the time it was the largest grossing ASDA in the UK. o Responsible for managing the day to day business in the absence of the General Manager, personally responsible for the management development of the ‘George’ manager and also managing the stores weekly local marketing budget of £5000. o Supported the ‘George’ Manager with development of new merchandising techniques which were rolled out on a Nationwide scale. o ‘George’ department won ‘Best in Company’ in 1999. o The store was utilised as a ‘Store of Learning’ for the region and I coached the other local managers on how to best market their stores. Show less



Toys R Us UK

• Retail
• 100 - 200 Employee

• Store Manager

  • Jan 1994 - Feb 1998

  • Joined Toys ‘R’ Us in 1994 from University on the Management Training Scheme o Assistant Manager – ‘94. Peterborough and Brent Cross(Flagship store) o Deputy Manager – ’95. Enfield, Ipswich and Lakeside. o General Manager – ‘96 Woking and Hayes. o General Manager – ’97 Croydon. • 2nd busiest t/o £16 million, with 7 managers and 100 colleagues. • Reduced stock loss by 35%. Increased sales by +10%. • Joined Toys ‘R’ Us in 1994 from University on the Management Training Scheme o Assistant Manager – ‘94. Peterborough and Brent Cross(Flagship store) o Deputy Manager – ’95. Enfield, Ipswich and Lakeside. o General Manager – ‘96 Woking and Hayes. o General Manager – ’97 Croydon. • 2nd busiest t/o £16 million, with 7 managers and 100 colleagues. • Reduced stock loss by 35%. Increased sales by +10%.