Experience

Bytemark

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• System Administrator

  • Nov 2018 - Present

• Customer Service Administrator

  • Oct 2016 - Nov 2018



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Customer Service Representative

  • Dec 2013 - Oct 2016

  Resolve technical ADSL2+ broadband enquiries • Resolve technical Fibre broadband enquiries • Adhering to troubleshooting methodology • Resolve technical landline telephone enquiries • Arranging Openreach engineers visits when required • Providing exceptional customer care & service • Ability to work in a busy team • Provide customers with additional services to meet their needs • Over 10 years call centre experience Resolve technical ADSL2+ broadband enquiries • Resolve technical Fibre broadband enquiries • Adhering to troubleshooting methodology • Resolve technical landline telephone enquiries • Arranging Openreach engineers visits when required • Providing exceptional customer care & service • Ability to work in a busy team • Provide customers with additional services to meet their needs • Over 10 years call centre experience