Allan Barros

Suporte Técnico N3 at A.Telecom Teleinformática
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, São Paulo, Brazil, BR
Languages
  • Português Native or bilingual proficiency
  • Inglês Professional working proficiency
Skills

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Bio

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Credentials

  • GBA - Liderança e Gestão de Pessoas
    Escola Conquer
    Dec, 2019
    - Oct, 2024
  • NICE Playback Portal R6.7 Fundamentals
    NICE Ltd
    Dec, 2019
    - Oct, 2024
  • ETK NDK and Nice Bridge Fundamentals
    NICE Ltd
    Nov, 2019
    - Oct, 2024
  • NICE COMPASS R3.3 - NICE Certified Support Engineer (NCSE)
    NICE Ltd
    Nov, 2019
    - Oct, 2024
  • NICE Compass R3.3 - Fundamentals
    NICE Ltd
    Nov, 2019
    - Oct, 2024
  • NICE Engage R6.10 - Multiple Data Centers
    NICE Ltd
    Nov, 2019
    - Oct, 2024
  • NICE Engage R6.15 - NICE Certified Implementation Engineer (NCIE)
    NICE Ltd
    Nov, 2019
    - Oct, 2024
  • NICE Engage R6.15 - NICE Certified Support Engineer (NCSE)
    NICE Ltd
    Nov, 2019
    - Oct, 2024
  • LIDERANÇA PARTE 1: SEJA LÍDER NO NOVO MERCADO
    Alura Cursos Online
    Sep, 2019
    - Oct, 2024
  • NICE Engage R6.12 - NICE Certified Implementation Engineer (NCIE)
    NICE Ltd
    Sep, 2019
    - Oct, 2024
  • NICE Engage R6.12 - NICE Certified Support Engineer (NCSE)
    NICE Ltd
    Sep, 2019
    - Oct, 2024
  • NICE Engage R6.7 - Encryption
    NICE Ltd
    Sep, 2019
    - Oct, 2024
  • NICE Real - Time Authentication Fundamentals R6.12
    NICE Ltd
    Sep, 2019
    - Oct, 2024
  • NICE Sentinel R6.12 Fundamentals
    NICE Ltd
    Sep, 2019
    - Oct, 2024
  • NICE Trading Recording Fusion R2.4 NICE Certified Implementation Engineer (NCIE)
    NICE Ltd
    Sep, 2019
    - Oct, 2024
  • NICE Trading Recording R6.7 - NICE Certified Support Engineer (NCSE)
    NICE Ltd
    Sep, 2019
    - Oct, 2024
  • NICE Trading Recording R6.7 Troubleshooting Fundamentals inc. Fusion
    NICE Ltd
    Sep, 2019
    - Oct, 2024
  • NICE Engage R6.10 - Troubleshooting Fundamentals
    NICE Ltd
    Aug, 2019
    - Oct, 2024
  • NICE Engage R6.12 - SRT and NDM for Support
    NICE Ltd
    Aug, 2019
    - Oct, 2024
  • Data Exchange Framework v4.0 Fundamentals
    NICE Ltd
    Jul, 2019
    - Oct, 2024
  • NICE Engage 6.12 - Fundamentals
    NICE Ltd
    Jul, 2019
    - Oct, 2024
  • NICE Engage R6.12 - Installation
    NICE Ltd
    Jul, 2019
    - Oct, 2024
  • NICE Nexidia Analytics v12.1 - NICE Certified Implementation Engineer (NCIE)
    NICE Ltd
    Jul, 2019
    - Oct, 2024
  • NICE Nexidia Analytics v12.1 - NICE Certified Support Engineer (NCSE)
    NICE Ltd
    Jul, 2019
    - Oct, 2024
  • NICE Quality Central R2.1 - NICE Certified Implementation Engineer (NCIE)
    NICE Ltd
    Jul, 2019
    - Oct, 2024
  • NICE Quality Central R2.1 - NICE Certified Support Engineer (NCSE)
    NICE Ltd
    Jul, 2019
    - Oct, 2024
  • Introduction to NICE Engage R6.12
    NICE Ltd
    Jun, 2019
    - Oct, 2024
  • NICE Quality Central R2.1 - Fundamentals
    NICE Ltd
    Jun, 2019
    - Oct, 2024
  • NICE Interaction Management R4.1 - NICE Certified Implementation Engineer (NCIE)
    NICE Ltd
    May, 2019
    - Oct, 2024
  • NICE Interaction Management R4.1 - NICE Certified Support Engineer (NCSE)
    NICE Ltd
    May, 2019
    - Oct, 2024
  • NICE Trading Recording R6.7 - NICE Certified Implementation Engineer (NCIE)
    NICE Ltd
    May, 2019
    - Oct, 2024
  • NICE Tradding Recording R6.7 - Advanced inc. Fusion
    NICE Ltd
    Aug, 2018
    - Oct, 2024
  • NICE Tradding Recording R6.7 - Fundamentals
    NICE Ltd
    Aug, 2018
    - Oct, 2024
  • Nexidia Analytics v12.1 Fundamentals
    NICE Ltd
    Jul, 2018
    - Oct, 2024
  • Genesys Interaction Recording 8.5 Deployment
    Genesys
    Jun, 2018
    - Oct, 2024
  • Genesys Interaction Recording 8.5 Foundation
    Genesys
    Jun, 2018
    - Oct, 2024
  • NICE Engage Platform R6.6 - Delta from NICE Interaction Management R4.1
    NICE Ltd
    Sep, 2017
    - Oct, 2024
  • NICE Interaction Management R4.1 - Fundamentals Part 1
    NICE Ltd
    Mar, 2013
    - Oct, 2024
  • NICE Interaction Management R4.1 - Fundamentals Part 1&2
    NICE Ltd
    Mar, 2013
    - Oct, 2024
  • Configuring, Managing and Maintaining Windows Server 2008 Servers
    Bras Figueiredo (BFBiz)
    Nov, 2011
    - Oct, 2024
  • Deploying Windows Server 2008
    Bras Figueiredo (BFBiz)
    Nov, 2011
    - Oct, 2024

Experience

  • A.Telecom Teleinformática
    • Brazil
    • Telecommunications
    • Suporte Técnico N3
      • Jun 2021 - Present
  • Telesul
    • Brazil
    • Telecommunications
    • 1 - 100 Employee
    • Especialista em suporte de TI
      • Feb 2021 - Jun 2021
  • Interaxa
    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Specialist
      • Mar 2018 - Feb 2021
    • Analista de suporte técnico
      • Oct 2016 - Feb 2018
  • Wittel Comunicações
    • Analista de Suporte Técnico Pl
      • Jun 2007 - Apr 2016

      Instalações de servidores de gravação (NICE). Integrações com Cisco (Ativo e Passivo), Avaya, IPC, Etrali, Ericsson, etc. Manutenção e suportes em servidores de gravação. Elaboração de: Relatórios, Planos de Ação, Escopo do projeto, Carta de Infra, etc. Liderança técnica em conjunto com o Gerente de Projetos. Instalações de servidores de gravação (NICE). Integrações com Cisco (Ativo e Passivo), Avaya, IPC, Etrali, Ericsson, etc. Manutenção e suportes em servidores de gravação. Elaboração de: Relatórios, Planos de Ação, Escopo do projeto, Carta de Infra, etc. Liderança técnica em conjunto com o Gerente de Projetos.

Education

  • Universidade São Judas Tadeu
    Bacharelado em Engenharia, Engenharia Elétrica e Eletrônica
    2007 - 2012
  • ETE Getúlio Vargas
    Técnico em Eletrônica, Eletrônica
    2005 - 2006
  • SENAI
    Eletricista de Manutenção, Eletricista
    2003 - 2004

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