Experience

Hakkōda

• United States
• Data Infrastructure and Analytics
• 100 - 200 Employee

• Site Delivery Lead

  • Sep 2021 - Present



McKinsey & Company

• Business Consulting and Services
• 700 & Above Employee

• Senior DevOps Manager

  • Jan 2017 - Aug 2021



McKinsey New Ventures (part of McKinsey & Company)

• Business Consulting and Services
• 1 - 100 Employee

• Senior System Engineer

  • Feb 2015 - Aug 2021



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Web Solutions Designer/Consultant, Web Hosting Team Lead

  • Nov 2011 - Jan 2015

  • Deep technical support responsible for designing web server infrastructure (Diagrams, Load Balancers, DNS setup, Firewall configurations, DMZ, redirections, SSL, servers to be used).• Web hosting consulting solutions owner, in charge of meeting with customers to gather requirements about business needs and look for the bestinfrastructure providing high availability.• Disaster recovery coordinator and engineering• Worked on Moonshot implementation project for one of our customers setting up the environment.• Person in charge or managing the legacy technology migrations and decommissions.• Web hosting global team lead, Responsible for the interaction between the senior account management and the deliverycenters.• Provided staff planning for the global operation.• HP trainer for Weblogic, Apache, IIS, web infrastructure. Show less

• Escalation Manager

  • Sep 2009 - Oct 2011

  • Responsible for attending critical escalations from our clients, responsible for coordinating effort across regions.• Worked with the team members, determined action plans to recover from the incident and documents possible alternatives. Coordinate resources and ensure effort is not duplicated. • Responsible to ensure the necessary documentation exists, to be available to the team and maintained in the proper data repository.• Reviewed service level concerns with the customer initiating and following up the necessary corrective actions. • Responsible for minimizing the number of escalations raised to HP management due to lack of process follows up. Show less

• Web Hosting Specialist II

  • Oct 2007 - Aug 2009

  • Responsible for supporting web hosting infrastructure, maintaining SLAs and resolving critical incidents.• Incident Manager responsible for coordinating the effort with change and problem management.• IIS, Jrun, Google engine and Apache technology owner. Responsible for documenting the processes and providing trainings to Costa Rica and Philippines resources.