Experience

Nationwide Real Estate Executives

• United States
• Real Estate
• 100 - 200 Employee

• Realtor

  • Sep 2015 - Present

  Assisting clients with the purchase and sell of residential property. Assisting clients with the purchase and sell of residential property.



LD Products, Inc.

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Support Specialist

  • Jun 2011 - Aug 2015

  - Assisting customers— primarily over the phone and through email— with technical support and troubleshooting techniques for product defects. - Heavy phone contact with customers and multiple internal departments, both inbound and outbound. - Accurately documenting all interactions with customers and internal departments and initiate follow-up when needed/required - Resolving negative dealings with customer who’ve expressed dissatisfaction on public forums such as Bizrate, Facebook, Twitter, etc. - Adjusting order totals for returned inventory. Processing refunds to proper method of payment. Show less



Maritz Research

• Long Beach

• Transcriber

  • Jun 2006 - Jun 2011

  - Type out recorded responses provided by customers regarding the level of customer service received from companies such as: Mazda, American Express, T-Mobile, Bank of America, OnStar, Scion, Hewitt, and Chrysler. - Quality Control: Reviewing calls to ensure that Telephone Interviewers are completing surveys proficiently and accurately. - Providing customer support via telephone in regards to various credit/debit card reward programs offered by Wells Fargo and US Bank. -Placed calls to customers in regards to the quality and level of customer service received from companies such as: Sprint, Bank of America, Toyota, Lexus, Scion, Hewitt, and American Express. Show less