Alla Maslova
Product manager at Revealbot- Claim this Profile
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Bio
Credentials
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Facebook Blueprint course on digital advertising
Facebook Advertising
Experience
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Revealbot
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United States
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Software Development
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1 - 100 Employee
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Product manager
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Mar 2021 - Present
Experience in a product manager role at SAAS company with key responsibilities:-collaboration with the product team on product strategy and vision for the specific projects/part of the product-collaboration with the project team for refinement, technical approach and delivery targets of projects-managing the process and release of bringing new product features and improvements-conducting different types of user research including customer development-managing the backlog and creation/prioritization of user stories-communicating the product roadmap across multiple departments including marketing and engineering-analyzing usage data to discover strengths and weaknesses of the product-working effectively in a distributed, cross functional team model spanning multiple time zones Show less
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Customer Services Specialist
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Nov 2018 - Present
-Resolving product or service problems by clarifying the customer's complaint via email & Intercom; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Explaining product features and resolving customer service issues via communication channels according to company standards-Bugs replication and reporting-Resolving payment disputes, assisting with refunds- Writing Help center articles & feature announcements- Managing feature requests- Communicating and coordinating with internal departments: product, marketing and dev team via Slack- Creating UX and feature feedback process between support and product teams- Working on customer segmentation Show less
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Education
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2013 - 2017
Казанский государственный университет им. В.И. Ульянова-Ленина
Bachelor's degree, International Relations
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