Project Manager

• Jun 2021 - Present

Project Manager

• Feb 2021 - May 2021

Business Development Manager

• Sep 2017 - May 2019

-Negotiation and communication with the customers -Improvement and development for the sales tools. -Lead generation . -Marketplace accounts servicing and maintainance. -Upsale and Cross-sale to the existing customers. -Marketplace marketing strategy development. - Relationship Building. - Presentations & Proposals. - Estimation. - Closing Strategies. - Searching for new deals within any source. -Negotiation and communication with the customers -Improvement and development for the sales tools. -Lead generation . -Marketplace accounts servicing and maintainance. -Upsale and Cross-sale to the existing customers. -Marketplace marketing strategy development. - Relationship Building. - Presentations & Proposals. - Estimation. - Closing Strategies. - Searching for new deals within any source.

Senior Sales and Marketing Manager

• Oct 2016 - Mar 2017

Responsibilities and ideas: 1. Keep company job market pages (such are: Upwork, Guru, Appfutura, Remote.com etc) up-to-date. 2. Complete multilingual (en, ru, ukr) Google Adwords campaigns setting up (incl. searching for new markets to increase english ads campaigns effectiveness). 3. Conducting different researches of foreign laws, markets, websites, offers, documentation etc. for various purposes. 4. Consulting and contacting customers online. 5. Pressing existing customers to upsell, downsell, cross-sell. 6. Contacting potential and existing customers to present additional services, apps or websites offers or concepts. 7. I have developed several methods to raise the account rating for the most of freelance job markets to increase customer's propensity & trust with minimal risk and costs. 8. I participated the organization and reconstruction of the company website and the admin page for easy scalability in future. (The «Salesmanager» user section algorithm for 3 different types of customers in Jira was offered by me). Show less

Customer Service Specialist

• Feb 2016 - Aug 2016

I was responsible for: ● Serving incoming/ outgoing lines from the USA, the UK, Australia, Sweden, Norway, New Zealand, India (payment + technical questions, 60-110 calls per shift) ● Sorting of e-mails, which demanded personal and/or detailed response + mass answers(300-400). ● Posted customers' complaints for testers and billing/antifraud teams to Jira A.) Checking fo various bugs and malfunctions of sites by the words of a customer on a line. B.) Accumulating offers, failed transactions compaints etc. ● Negotiating by any means (favorably for myself and the company, and, of course, according with terms and policies of company and websites). Achievements: ● Customers requested another operators to switch their call to my line on next approaches. ● There was hardly any unresolved question or task after my service (first-take resolution). Business etiquette, interpretations of policy and terms of use on websites were almost flawless. Show less

Senior Sales and Marketing Manager

• Aug 2014 - Aug 2015

My responsibilities: 1. Studio freelance accounts up-to-date support. 2. Searching for interesting suitable orders to raise a rating and add new elements to portfolios on freelance accounts . 3. Counting quotations and formulating functional specifications on customer's request. 4. Assisting in artme.org editing (Wordpress editing, as well as with the transfer of it to WIX). 5. Calling and chatting with customers . 6. Serving mail campaigns in Mandrill / Mailchimp + processing a feedback. 7. Placing ads, banners and posts on thematic sites, social media publics, forums. 8. Leading the design & construction team of our bureau on the contest for the best shelter for cyclists and pedestrians of the route along Loire (France). 9. Setting up, maintaining and monitoring of Google Adwords and Yandex Direct campaigns(RU, EN, UKR). 10. Preparing functional specifications for outstaffers. 11. Proofreading/translating/editing of articles. Ideas I implemented: 1. I have found the most favorable way for a funds withdrawal (the most suitable way for 2014-15) from Payoneer, Skrill, Paypal, Webmoney and Qiwi accounts to ukrainian banking accounts. 2. I aggregated the base of local partners and clients. 3. I applied the outgoing calls to turn foremen, realtors and construction departments to cooperation with the bureau. 4. I presented the start-up at various estate conferences and public places in Dnipro and region. 5. I conducted public surveys to identify customers' design preferences & figured if they would have any intention to refresh design or make home renovations from a scratch. My results: ● Recurrent customers from Russia, India, America, Netherlands. ● 2 large projects in Dnipro. ● 6 apartments and houses projects in Moscow and Moscow region. ● Brand strengh of the start-up rised significantly, so this opportunity allowed to become really strong outsource architecture company in CIS. Show less