Experience

Energy Competence Center P.C.

• Greece
• Research Services
• 1 - 100 Employee

• Executive Assistant

  • Nov 2022 - Present



Rocket Delivery App

• Athens, Attiki, Greece

• Content creator & Customer Support Agent

  • Aug 2021 - May 2022

  Basic Duties • Liaised between customers, suppliers and couriers for Greece and Cyprus. • Designed and managed company's application, including content creation, image editing, uploading products and updating menus and maintaining suppliers records by updating account information. • Performed various trouble-shooting, problem solving and service promotion via various channels of communication between customers, suppliers and couriers. • Provided support and training to colleagues and new hires. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Center Agent

  • Oct 2017 - Aug 2019

  Basic Duties • Provided technical support for UK & Ireland on behalf of a major technological company. • Answered customer questions regarding products and services, as well as handling, investigating and resolving complaints. • Responsible for quickly and effectively diagnosing and resolving incoming customer technical issues. • Managed customers’ database accounts, performed customer verification and processed applications and requests. • Kept records of customer interactions and actions taken, including – comments, inquiries and complaints. • Forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal procedures set by client. • Achieved multiple team and individual targets set by the company. Show less



PHARMACROS AG

• Cholargos, Attiki, Greece

• Executive Assistant to Chairman & CEO

  • Nov 2015 - Aug 2017

  Basic Duties • Supported and reported directly to both the Chairman and the CEO of Pharmacros Group. • Additional secretarial support to the General Manager and the COO of the Group ad hoc. • Handled general administrative duties such as typing, filing and handling incoming mail and phone calls. • Provided research and administrative support, project management, event planning and public out-reach. • Responsible for all travel arrangements of all top executives • Served as Subject Matter Expert and first point of contact with regards to a subsidiary company of Pharmacros Group. • Handled and updated all office procedures and building management, including - ordering and stocking of supplies, visitor logging, managing different Petty Cash budgets, as well as making payments and preparing equivalent reports for CFO and COO respectively. • Work efficiently and tactfully with colleagues in my office in addition to some cross functional teams internally and externally. Show less



AQUILA Hotels & Resorts

• Hospitality
• 1 - 100 Employee

• Executive Secretary to the General Manager of Aquila Elounda Village

  • May 2008 - Nov 2015

  Basic Duties • Responsible for the day to day schedule and daily correspondence of the General Manager of the Hotel. • Processed all secretarial support of the Hotel's Managers performing various duties, including - poster making, filing, archiving, scanning, photocopying, and faxing documents, handling complaints from customers, as well as emergency situations in the different Hotel's departments. • Coordinated meetings and functions, preparation of agenda and business papers, attendance and recording of minutes, in a professional, accurate, confidential and timely manner. • Created budgets and forecasts for the management group and monitored basic transactions, such as monthly income and expenses reports. • Oversaw members of the Loyalty Club of Aquila Hotels & Resort prior, during and after their stay in the Hotel. Show less