French Sales and Operations Executive

• Jan 2023 - Present

Receptionist

• Oct 2019 - Dec 2022

Full-time job completing various shifts weekly as a receptionist on three different receptions, reservationist and groups and events support. Objectives: Completing all tasks related to the guest's experience at the resort from the moment the reservation has been made until the end of their stay. Ensure the smooth running of all receptions. Means: RESERVATIONS - Checking availability and quoting guests - Creating and amending reservations (accommodation, dining, spa treatments, segway and archery, bus transfers) - Answering calls and emails - Dealing with Ferry cancellations and rescheduling all arrivals of the day, rebooking all departures of the day at a fast pace - Reconciling all payments made throughout the day - Running spot check on every reservation - Trainaing new staff on both reservation shifts RECEPTION - Completing all tasks to ensure the smooth running of 2 different shits for both hotel's receptions - Checking in and out guest - Taking cash, voucher and card payments - Answering and any queries -Advising on local attractions and island tourism - Dealing with complaints and directing them to the relevant manager - Solving issues such as overbookings, canceled reservations, walkouts etc... - Training new staff on all four reception shifts LODGE TIMESHARE - Looking after the lodge owner timeshare scheme - Putting owner's week up for rental through the Auchrannie booking system - Checking/updating new rentals and updating the rent for owner files with each bookings income - Notifying the owners of their share of the rental as well as their management fees - Assisting with processing timeshare ownership sales and updating each owner's legal document and paperwork - Running furniture audits of the lodges GROUPS AND EVENTS - Responding to new inquiries through our CRM - Quoting for group accommodation with special rates, private dining, meeting room hire etc... - Booking agent or private groups - Sending invoices - Finalising bookings Show less

Bar Waitress

• Jun 2018 - Oct 2019

Full-time job at a restaurant working with Diamond Resorts Kenmore. Objectives: Greeting customers, bar and table service Means: - Taking reservations by phone and face to face - Hosting and taking orders, tray service - Processing cash and credit card payments - Organizing the room and the table settings, table dressing, inventory of wine deliveries, replenishment of the bar Full-time job at a restaurant working with Diamond Resorts Kenmore. Objectives: Greeting customers, bar and table service Means: - Taking reservations by phone and face to face - Hosting and taking orders, tray service - Processing cash and credit card payments - Organizing the room and the table settings, table dressing, inventory of wine deliveries, replenishment of the bar

Project Manager Intern

• Nov 2017 - Dec 2017

4 weeks internship as part of my 2-year course in Tourism. Objective: Professional immersion in the Events Industry, as a project manager Means: - Realization of commercial proposals and presentation to the customers - Prospections - Creation of service/performance sheets - Conception, set up and animation of an event 4 weeks internship as part of my 2-year course in Tourism. Objective: Professional immersion in the Events Industry, as a project manager Means: - Realization of commercial proposals and presentation to the customers - Prospections - Creation of service/performance sheets - Conception, set up and animation of an event

Receptionnist

• May 2017 - Aug 2017

Seasonal job after completing an internship in this Scottish self catering and holiday estate. Objective: Welcoming customers on arrival, making reservations, receiving incoming requests Means: - Carrying out all the administrative tasks to realize check-ins and check-outs - Managing reservations by telephone and face to face - Managing emails and promoting the company on social networks - Selling green fees and renting equipment Seasonal job after completing an internship in this Scottish self catering and holiday estate. Objective: Welcoming customers on arrival, making reservations, receiving incoming requests Means: - Carrying out all the administrative tasks to realize check-ins and check-outs - Managing reservations by telephone and face to face - Managing emails and promoting the company on social networks - Selling green fees and renting equipment

Communications Intern

• Jan 2017 - Jan 2017

Two weeks internship as part of my studies. Objective: Creation of factsheets on Biarritz available to customers Medium: - Census of all providers in the region - Classification by themes and layout on powerpoint according to the graphic charter with English translation - Publishment of the factsheets as an online magazine on Calaméo. Two weeks internship as part of my studies. Objective: Creation of factsheets on Biarritz available to customers Medium: - Census of all providers in the region - Classification by themes and layout on powerpoint according to the graphic charter with English translation - Publishment of the factsheets as an online magazine on Calaméo.