Experience

Wound Care Experts

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Account Manager

  • Apr 2023 - Present

  - Managed and maintained patient accounts for a specialized wound care department, ensuring accurate and up-to-date billing and reimbursement processes. - Conducted thorough reviews of patient insurance coverage and benefits to determine appropriate billing and reimbursement strategies. - Collaborated with physicians, nurses, and other healthcare professionals to gather necessary documentation and ensure proper coding for wound care services. - Resolved billing inquiries and disputes, working closely with insurance companies and patients to address any discrepancies and ensure timely payment. - Developed and implemented effective billing and collections processes, resulting in improved revenue cycle management and reduced accounts receivable. - Assisted with the preparation and submission of insurance claims, following up on outstanding claims to expedite reimbursement and minimize denials. - Provided exceptional customer service to patients, addressing their inquiries and concerns regarding billing, insurance coverage, and payment options. Show less



Teleperformance USA (United Healthcare Project)

• Remote

• Customer Success Manager

  • Aug 2021 - Apr 2023

  - Professionally and promptly handled inbound customer inquiries and issues via phone, email, and chat, providing exceptional customer service and resolving problems efficiently. - Demonstrated excellent product and service knowledge to address customer questions, concerns, and provide accurate information on available products, pricing, and promotions. - Actively listened to customers, showing empathy and understanding while maintaining a calm and professional demeanor even in challenging situations. - Documented customer interactions accurately and thoroughly in the CRM system, ensuring all relevant information is recorded for future reference and follow-up. - Collaborated with cross-functional teams including sales, technical support, and billing to resolve customer issues and provide comprehensive solutions. - Identified opportunities to upsell or cross-sell products and services to customers based on their needs and preferences, achieving and exceeding sales targets. - Assisted in troubleshooting technical issues and provided basic technical support to customers, escalating complex issues to the appropriate department when necessary. Show less



JW Plastic Surgery & MedSpa

• 1 - 100 Employee

• Patient Account Manager

  • Mar 2020 - Jul 2021

  - Worked closely with patients to explain billing and insurance processes, answer inquiries, and resolve any concerns or disputes related to their accounts. - Verified patient insurance coverage, obtained necessary authorizations, and submitted claims to insurance providers in a timely manner, maximizing reimbursement rates and minimizing denials. - Developed and implemented effective strategies to improve the billing and collections process, resulting in increased revenue and decreased accounts receivable. - Collaborated with the finance team to reconcile accounts, identify discrepancies, and resolve any outstanding issues or discrepancies in a timely manner. - Conducted regular audits of patient accounts, ensuring compliance with billing and coding regulations, and identifying opportunities for process improvement and revenue enhancement. - Assisted patients in setting up payment plans, negotiating payment arrangements, and providing financial counseling to ensure timely and accurate payment of services rendered. - Coordinated with third-party vendors and collections agencies to collect outstanding balances, implementing effective strategies to maximize collections while maintaining positive patient relationships. - Maintained strict confidentiality and adherence to HIPAA regulations when handling sensitive patient information and records. Show less



H&M

• Sweden
• Retail
• 700 & Above Employee

• Visual Merchandiser

  • Feb 2020 - Feb 2021

  - Actively drive sales in the store and responsible for implementing an aesthetic visual identity to make a widely popular and sought out location. - Identify opportunities to increase customer satisfaction and sales with the Department Manager and execute changes accordingly - Met daily and weekly sales goals interacting with a minimum of 50 customers per day - Contributed to creating a goal-oriented and focused work environment - Actively drive sales in the store and responsible for implementing an aesthetic visual identity to make a widely popular and sought out location. - Identify opportunities to increase customer satisfaction and sales with the Department Manager and execute changes accordingly - Met daily and weekly sales goals interacting with a minimum of 50 customers per day - Contributed to creating a goal-oriented and focused work environment



Planet Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Front Office Wellness Specialist

  • Sep 2018 - Sep 2019

  - Respond to and handle customer complaints and inquiries. - Assisted in and inquiring and subsequently maintaining an overall customer rating of 4.5/5 for full length of employment - Complete voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity. - Respond to customer inquiries to identify and resolve issues with initiative and good judgment. - Perform a variety of tasks including handling escalations, tending to time critical issues, maintaining time sensitive records and creating reports. Show less