Experience

BOUNCE MIDDLE EAST
• United Arab Emirates
• Recreational Facilities
• 1 - 100 Employee
• Contact Center Agent

  • Jan 2023 - Present

du
• United Arab Emirates
• Telecommunications
• 700 & Above Employee
• Retail Sales Executive

  • Jun 2021 - Feb 2023


American Express - Middle East and North Africa

• Collection analysis risk - agncy and legal admin

  • Dec 2014 - Jun 2016

  Collection Analyst-Risk Management-Agency & - Assistant Manager of Legal Admin *Administrative Tasks to be handled - Cycles distribution & Portal updating (next day cycle closes) - E-client retrieval and Jacket request for the team - Manual receipts tracking and MIS - Immigration checks handling - Settlement and DSAP filing and management - New guarantee cheque inventory management *Assisting Collectors on calling and collecting payments on the Local Portfolio *Preparing Clearance letter, Liability letter and Police release letters in Arabic as and when required and update the PWC system. *Handling the Legal and Agency functions in the credit and Collections Dept. *Changing the work list of accounts allocated to agencies *Sorting the Jackets to allocate cases to agencies * Allocation to Agency -Download the applications from E-client -Convert into PDF and save the same in the folder *Fresh flows to be allocated to in-house every month once base file is uploaded *Updating in house caller’s files once base file is available monthly basis. *Replying to all agency queries, emails and requirements *Updating agency account status in PWC every month once they send the status file *Invoice processing on monthly basis, every month. Dispersal of payment checks to agencies.


MetLife
• United States
• Insurance
• 700 & Above Employee
• bank insurencs

  • Dec 2012 - Apr 2013


Emirates Airline

• United States
• 100 - 200 Employee

• Dnata as passenger service agent

  • Mar 2008 - Jun 2009

  1- Emirates Airline training in Aviation college 3 Months: * Customer Service. *Call Centre. *Check-in. 2- Dnata as passenger service agent One year and 3 months in the Airport. 1- Emirates Airline training in Aviation college 3 Months: * Customer Service. *Call Centre. *Check-in. 2- Dnata as passenger service agent One year and 3 months in the Airport.