Alix Remes
Customer Happiness Manager - Growth at MyFitnessPal- Claim this Profile
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Bio
Jessica Jewel Elmore-Snider
I have had the pleasure of working with Alix since she was hired as a Customer Support Representative with Wargaming America nearly three years ago. So it was no surprise when she rose through the ranks to become a Support Lead, and then a Support Supervisor. With her strong work ethic, attention to detail, ability to put process in even the most difficult of places, creative problem solving skills, and sunny disposition (no matter the circumstances), it was no wonder that everyone truly loved working with her, no matter where they fell on the org chart. Even after I moved to a different office, Alix remained my go-to for difficult issues. I knew that I could count on her to reliably answer my questions and concerns in an efficient and helpful manner-- no matter the issue, she would follow up with a solution. She will be missed greatly, but will be an amazing addition to any team she joins!
Chris Sherland
Alix brings a great blend of personality and dedication to work. She wont hesitate to dive into the weeds to get hard work done, or manage "up" when processes need reinvention or initiatives are off track, but all the while she exudes balance, a genuine vibe, and an even temper. When I worked with Alix I noted often that even when her plate was full she could still deftly manage a special project or take on an initiative without breaking. She can manage staff, projects, and performance measures equally well and I trusted her to rise to challenges that were above the daily grind more than once with great result. I would be glad to work with her again on any project and I would be comfortable relying on her to keep the wheels moving under both fair and rough weather.
Jessica Jewel Elmore-Snider
I have had the pleasure of working with Alix since she was hired as a Customer Support Representative with Wargaming America nearly three years ago. So it was no surprise when she rose through the ranks to become a Support Lead, and then a Support Supervisor. With her strong work ethic, attention to detail, ability to put process in even the most difficult of places, creative problem solving skills, and sunny disposition (no matter the circumstances), it was no wonder that everyone truly loved working with her, no matter where they fell on the org chart. Even after I moved to a different office, Alix remained my go-to for difficult issues. I knew that I could count on her to reliably answer my questions and concerns in an efficient and helpful manner-- no matter the issue, she would follow up with a solution. She will be missed greatly, but will be an amazing addition to any team she joins!
Chris Sherland
Alix brings a great blend of personality and dedication to work. She wont hesitate to dive into the weeds to get hard work done, or manage "up" when processes need reinvention or initiatives are off track, but all the while she exudes balance, a genuine vibe, and an even temper. When I worked with Alix I noted often that even when her plate was full she could still deftly manage a special project or take on an initiative without breaking. She can manage staff, projects, and performance measures equally well and I trusted her to rise to challenges that were above the daily grind more than once with great result. I would be glad to work with her again on any project and I would be comfortable relying on her to keep the wheels moving under both fair and rough weather.
Jessica Jewel Elmore-Snider
I have had the pleasure of working with Alix since she was hired as a Customer Support Representative with Wargaming America nearly three years ago. So it was no surprise when she rose through the ranks to become a Support Lead, and then a Support Supervisor. With her strong work ethic, attention to detail, ability to put process in even the most difficult of places, creative problem solving skills, and sunny disposition (no matter the circumstances), it was no wonder that everyone truly loved working with her, no matter where they fell on the org chart. Even after I moved to a different office, Alix remained my go-to for difficult issues. I knew that I could count on her to reliably answer my questions and concerns in an efficient and helpful manner-- no matter the issue, she would follow up with a solution. She will be missed greatly, but will be an amazing addition to any team she joins!
Chris Sherland
Alix brings a great blend of personality and dedication to work. She wont hesitate to dive into the weeds to get hard work done, or manage "up" when processes need reinvention or initiatives are off track, but all the while she exudes balance, a genuine vibe, and an even temper. When I worked with Alix I noted often that even when her plate was full she could still deftly manage a special project or take on an initiative without breaking. She can manage staff, projects, and performance measures equally well and I trusted her to rise to challenges that were above the daily grind more than once with great result. I would be glad to work with her again on any project and I would be comfortable relying on her to keep the wheels moving under both fair and rough weather.
Jessica Jewel Elmore-Snider
I have had the pleasure of working with Alix since she was hired as a Customer Support Representative with Wargaming America nearly three years ago. So it was no surprise when she rose through the ranks to become a Support Lead, and then a Support Supervisor. With her strong work ethic, attention to detail, ability to put process in even the most difficult of places, creative problem solving skills, and sunny disposition (no matter the circumstances), it was no wonder that everyone truly loved working with her, no matter where they fell on the org chart. Even after I moved to a different office, Alix remained my go-to for difficult issues. I knew that I could count on her to reliably answer my questions and concerns in an efficient and helpful manner-- no matter the issue, she would follow up with a solution. She will be missed greatly, but will be an amazing addition to any team she joins!
Chris Sherland
Alix brings a great blend of personality and dedication to work. She wont hesitate to dive into the weeds to get hard work done, or manage "up" when processes need reinvention or initiatives are off track, but all the while she exudes balance, a genuine vibe, and an even temper. When I worked with Alix I noted often that even when her plate was full she could still deftly manage a special project or take on an initiative without breaking. She can manage staff, projects, and performance measures equally well and I trusted her to rise to challenges that were above the daily grind more than once with great result. I would be glad to work with her again on any project and I would be comfortable relying on her to keep the wheels moving under both fair and rough weather.
Experience
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MyFitnessPal
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United States
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Software Development
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100 - 200 Employee
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Customer Happiness Manager - Growth
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Mar 2023 - Present
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Senior Customer Happiness Specialist
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Apr 2021 - Mar 2023
As a senior customer happiness agent (team captain) I manage the day-to-day flow of information to our users and internal agents. With a focus on Premium services, my job ensures our Premium users always receive priority service. - Manage team of 3-5 remote agents providing priority email support to our Premium users- Collaborate with Premium services team (developers, subscription services, design, QA) to ensure we are providing features relevant to our user base and provide feedback from a user prospective- Streamline processes to ensure efficient workflows and time management- Analyze agent performance data (CSAT scores)- Train and Mentor Level 1 agents, including continued feedback/training- Create/Manage internal knowledge base of How-To articles- Create/Mange macro & FAQ databases in Zendesk- Co-lead external events promoting our products and interacting with our users Show less
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Customer Happiness Specialist
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Nov 2016 - Apr 2021
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Customer Support Supervisor
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Jul 2015 - Aug 2016
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Customer Support Lead
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Apr 2014 - Jul 2015
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Customer Support Representative
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Oct 2013 - Apr 2014
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Williams-Sonoma, Inc.
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United States
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Retail
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700 & Above Employee
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Chat Response Associate / Administrative Assistant / Direct Ship Associate
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Sep 2009 - Sep 2013
* Managed customer service via chat, email and inbound call center. * Assisted customers with order placement, returns and delivery issues. * Supported General Manager with scheduling, annual company meeting planning and email management. * Contacted vendors with customer inquiries/concerns. * Supported Human Resources with hiring and confidential records. * Managed customer service via chat, email and inbound call center. * Assisted customers with order placement, returns and delivery issues. * Supported General Manager with scheduling, annual company meeting planning and email management. * Contacted vendors with customer inquiries/concerns. * Supported Human Resources with hiring and confidential records.
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Russo's Books
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United States
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Consumer Goods
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1 - 100 Employee
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Sales Associate
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Mar 2009 - Sep 2009
Created point-of-purchase and in-store displays; managed inventory and receiving. Customer service Created point-of-purchase and in-store displays; managed inventory and receiving. Customer service
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Granite Telecommunications
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United States
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Telecommunications
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700 & Above Employee
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Supervisor - QA/Provisioning
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Mar 2006 - Feb 2009
* Supervised a 10 person team: training, order follow-up and general information. * Reviewed and processed orders, often requiring complex research and error identification/correction. * Liaison with all departments processing customer requirements. * Supervised a 10 person team: training, order follow-up and general information. * Reviewed and processed orders, often requiring complex research and error identification/correction. * Liaison with all departments processing customer requirements.
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Education
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1999 - 2003
Franklin Pierce College
Bachelor's Degree, Graphic Communications -
2002 - 2004
Northeastern University
Certificate, Advanced Web Design -
1994 - 1998
Wilton High School
High School Diploma
Community
