Director Of Technology

• Jul 2020 - Present

Computer Network Technician

• Jan 2018 - Jun 2020

• Responsible for implementing and maintaining just about all aspects of technology across the district, including workstations, servers, network equipment, security, phones, etc.• Work closely with the Director of Technology and assist in planning, purchasing, and implementing technology hardware and services.• Work closely with Instructional Technology Coach to facilitate trainings and communications with staff and students.• Assist with supporting the student information system.

IT Systems Analyst

• Jan 2011 - Jan 2018

• Planned & completed many network upgrades while supervising seasonal employees. • Built & operated helpdesk for 1:1 devices & dramatically decreased device down time. • Setup & managed Firewalls, Cisco devices, Active Directory, Wireless, and more! • Planned & completed many network upgrades while supervising seasonal employees. • Built & operated helpdesk for 1:1 devices & dramatically decreased device down time. • Setup & managed Firewalls, Cisco devices, Active Directory, Wireless, and more!

Technical Support Representative

• Oct 2010 - Jan 2011

• Provided over-the-phone technical support to customers and technicians for internet related issues. • Received “Above Average” scores on reviews & contributed in many product meetings. • Provided over-the-phone technical support to customers and technicians for internet related issues. • Received “Above Average” scores on reviews & contributed in many product meetings.

Field Service Engineer

• Mar 2010 - Oct 2010

• Certified lead installer for McDonalds "NewPOS" systems & HME drive-thru systems. • Managed teams with up to 5 other technicians to efficiently complete installations & repairs. • Certified lead installer for McDonalds "NewPOS" systems & HME drive-thru systems. • Managed teams with up to 5 other technicians to efficiently complete installations & repairs.

Field Service Technician

• Nov 2009 - Mar 2010

• Installed Telxon's (Pocket PC's) in Food Lion Grocery stores. • Configured and troubleshot wireless networking and software installations. • Communicate with store managers / employees to coordinate best performance & location of install. • Installed Telxon's (Pocket PC's) in Food Lion Grocery stores. • Configured and troubleshot wireless networking and software installations. • Communicate with store managers / employees to coordinate best performance & location of install.

CIA

• Jun 2008 - Aug 2009

• Provided customers with repair services and technology related explanation and education. • Responsible for completing case files & billing customers for completed services. • Completed Apple Global Training and obtained first APP certification. • Provided customers with repair services and technology related explanation and education. • Responsible for completing case files & billing customers for completed services. • Completed Apple Global Training and obtained first APP certification.