Customer Support Specialist

• Jan 2022 - Present

Customer Service Representative

• Jan 2021 - Jan 2022

Strengthens customer relationships to reduce churn and maximize conversion. Includes onboarding, enablement, support, and overall customer experience. Often provides insight to the product team.

Server

• May 2019 - Jan 2021

• Learning to work in high stress, fast paced environments providing a variety of fine dining services and excellent customer service. • Working in teams and individually to maximize efficiency and sales for private and corporate events. • Provided a variety of different types of meal and wine services, • Attained working knowledge of steak cuts and wine pairings for various dishes • Learning to work in high stress, fast paced environments providing a variety of fine dining services and excellent customer service. • Working in teams and individually to maximize efficiency and sales for private and corporate events. • Provided a variety of different types of meal and wine services, • Attained working knowledge of steak cuts and wine pairings for various dishes

Customer Specialist

• Jan 2019 - Mar 2019

• Identify prospect customers • Cold call prospect customers to engage and convert them into paying customers • Prepare daily reports regarding cold calling and engagement activity as well as sales performance • Manage, update, and maintain customer data and call tracking in selected CRM (Hubspot) • Designing and aiding customers with utilizing company product (Personalized pricing and real time appointment scheduling booking pages) • Implemented tele-prospecting in B2B sales to sell PodiumIO’s e-commerce solution to companies in the home service sector. • Developed proficiency in CRM (Hubspot) and Microsoft Excel to manage customer data, working with customers to maximize product experience and comprehension. Show less

Server

• May 2018 - Sep 2018

• Learned multitasking in a fast-paced environment • Learned about vegan alternatives, able to answer questions on food origins, sustainability and development • Learned about organic wine and beer pairings • Learned multitasking in a fast-paced environment • Learned about vegan alternatives, able to answer questions on food origins, sustainability and development • Learned about organic wine and beer pairings

Interfaculty Coordinator

• Mar 2018 - Sep 2018

-Organized food, transportation, sponsorship and logistics for interfaculty events during McGill university orientation week, overseeing events for 5000+ people (including participants, staff and coordinators) -Point person for inter-faculty logistics and coordination with advocacy, sustainability and first responder groups. -Spearheaded the organization, promotion and implementation of unique networking events targeted at first-year undergraduate students, managing a budget of $150,000. -Organized food, transportation, sponsorship and logistics for interfaculty events during McGill university orientation week, overseeing events for 5000+ people (including participants, staff and coordinators) -Point person for inter-faculty logistics and coordination with advocacy, sustainability and first responder groups. -Spearheaded the organization, promotion and implementation of unique networking events targeted at first-year undergraduate students, managing a budget of $150,000.

Administrative Assistant

• Apr 2017 - Sep 2017

Bilingual receptionist and administrative assistant at long term care centres within the CIUSS Centre-Ouest-de-l'Ile-de-Montéal and elder care branches of CLSCs (centre local de services communautaire). Requires thorough knowledge of emergency procedures; organization of shifts and replacements; record-keeping; coordination; communication with residents, employees, and the public; flexibility. Bilingual receptionist and administrative assistant at long term care centres within the CIUSS Centre-Ouest-de-l'Ile-de-Montéal and elder care branches of CLSCs (centre local de services communautaire). Requires thorough knowledge of emergency procedures; organization of shifts and replacements; record-keeping; coordination; communication with residents, employees, and the public; flexibility.

Barista

• Jul 2013 - Aug 2014

Served coffee and assorted beverages Made custom cookies and served ready-made baked goods Customer service Packaged and presented products to be shipped Served coffee and assorted beverages Made custom cookies and served ready-made baked goods Customer service Packaged and presented products to be shipped