Experience

Creospark
• Information Technology & Services
• 1 - 100 Employee
• Cloud Solution Analyst

  • Feb 2022 - Present


Region of Peel

• Canada
• Government Administration
• 700 & Above Employee

• Content Management Specialist

  • Nov 2018 - Jan 2022

  • Analyzed business processes and elicited functional requirements to recommend, design and implement customized solutions in SharePoint Online and OpenText Content Server 10.5. • Validated functional requirements with clients, analyzed technical environments and followed best practices for solution implementation. • Created functional design documents, developed prototypes of recommended solutions and delivered demos to clients. • Delivered corporate and private trainings, designed customized presentations and procedure manuals for end users. • Led the corporate training on MS Teams, One Drive and SharePoint to assist change management efforts of the organization as they transitioned to cloud.

• Information Management Coordinator

  • May 2017 - Aug 2017

  • Developed reporting dashboards using PowerBi to provide user-friendly interfaces that establish and enhance business processes. • Developed privacy impact assessments to examine and evaluate alternative processes for handling information to mitigate potential privacy risks. • Provided support to the legal team for information security events and privacy breaches, including investigation oversight and communications. • Subject matter expert on data protection compliance related to the collection of personal and personal health information – Privacy Act, PIPEDA, PHIPA, MFIPPA, GDPR, CCPA • Tracked, analyzed and reported metrics related to privacy breaches. • Monitored and resolved tickets to troubleshoot issues for end users.



Bentley Motors

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Vehicle Administrator

  • Dec 2016 - May 2017

  • Setup meetings, created schedules and monitored sales progress to ensure dealership goals were met. • Drafted policies and procedures to support the sales, service and parts teams. • Drafted and revised vehicle delivery documentation for all Bentley Mulsanne and Bentayga models. • Responsible for the upkeep and maintenance of customer information in Salesforce. • Delivered the highest level of customer service when answering calls and responding to email inquiries. • Setup meetings, created schedules and monitored sales progress to ensure dealership goals were met. • Drafted policies and procedures to support the sales, service and parts teams. • Drafted and revised vehicle delivery documentation for all Bentley Mulsanne and Bentayga models. • Responsible for the upkeep and maintenance of customer information in Salesforce. • Delivered the highest level of customer service when answering calls and responding to email inquiries.

• Records Coordinator

  • May 2016 - Aug 2016

  • Provided recommendations for records management and assessed IT solutions for records and information management implications. • Developed and implemented records management tools such as records series, records schedules and records inventories. • Delivered training on records management. • Designed customized reference material including procedure manuals, quick reference cards and how-to videos. • Provided recommendations for records management and assessed IT solutions for records and information management implications. • Developed and implemented records management tools such as records series, records schedules and records inventories. • Delivered training on records management. • Designed customized reference material including procedure manuals, quick reference cards and how-to videos.

• Forms Coordinator

  • May 2015 - Aug 2015

  • Developed HTML and web forms. • Designed and developed new forms and revised existing forms using MS Word, Adobe Acrobat and LiveCycle Designer. • Ensured compliance with accessibility standards. • Prepared layouts and specifications for external print requests and contacted vendors for quotes. • Developed HTML and web forms. • Designed and developed new forms and revised existing forms using MS Word, Adobe Acrobat and LiveCycle Designer. • Ensured compliance with accessibility standards. • Prepared layouts and specifications for external print requests and contacted vendors for quotes.

• Project Coordinator

  • May 2013 - Jun 2014

  • Prepared project management and change management deliverables including business requirements, project charters, process maps and design documents. • Drafted non-routine correspondence, presentations, reports, letters and other documents. • Organized, attended and participated in stakeholder meetings. • Documented and followed up on important actions and decisions from the meetings. • Developed timelines and tracking lists to ensure project deadlines were met. • Prepared project management and change management deliverables including business requirements, project charters, process maps and design documents. • Drafted non-routine correspondence, presentations, reports, letters and other documents. • Organized, attended and participated in stakeholder meetings. • Documented and followed up on important actions and decisions from the meetings. • Developed timelines and tracking lists to ensure project deadlines were met.