Experience

Venture Energy Solutions, LLC
• United States
• Oil and Gas
• 1 - 100 Employee
• Engineering Technician

  • Oct 2017 - Present


Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Senior Guest Service Team Leader

  • Dec 2016 - Nov 2017

  Supervises staff in multiple departments to ensure operational goals are met. Serves as store manager on duty at least once weekly. Performs all opening and/or closing operations as assigned. Flexible with working hours including evenings and weekends. Ensures staff meet sales goals. Thorough knowledge of Target's mission and procedures. Leads a fast, fun and friendly checkout team. Promotes store retention and drives guest and team member loyalty. Delivers excellent… Show more Supervises staff in multiple departments to ensure operational goals are met. Serves as store manager on duty at least once weekly. Performs all opening and/or closing operations as assigned. Flexible with working hours including evenings and weekends. Ensures staff meet sales goals. Thorough knowledge of Target's mission and procedures. Leads a fast, fun and friendly checkout team. Promotes store retention and drives guest and team member loyalty. Delivers excellent customer service by greeting and assisting each customer. Addresses customer inquiries and resolves complaints. Orders supplies to replenish merchandise weekly. Designs and implements customer satisfaction metrics. Addresses and corrects sales staff communication issues in a tactful and effective manner. Trains staff to deliver outstanding customer service. Maintains daily record of all transactions.

• Guest Service Team Leader

  • Jul 2016 - Dec 2016

  Lead a fast, fun and friendly checkout team. Managed team schedules and checkout traffic Promoted store retention and drove guest and team member loyalty. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Wrote order supply requests to replenish merchandise. Designed and implemented customer satisfaction metrics. Addressed and corrected sales staff communication issues in a tactful and… Show more Lead a fast, fun and friendly checkout team. Managed team schedules and checkout traffic Promoted store retention and drove guest and team member loyalty. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Wrote order supply requests to replenish merchandise. Designed and implemented customer satisfaction metrics. Addressed and corrected sales staff communication issues in a tactful and effective manner. Trained staff to deliver outstanding customer service. Maintained daily record of all transactions.

• Guest Service Attendant

  • Sep 2015 - Jul 2016

  Supervised a team of cashiers. Delegated tasks to cashiers and other team members. Trained new team members. Opened and closed the store, which included counting cash drawers and making bank deposits. Communicated merchandise needs and issues to appropriate managers in a timely fashion. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

• Cashier

  • Feb 2015 - Sep 2015

  Greeted customers, rang up purchases, handled returns and refunds, and answered questions about products, services, and merchandise.



Charles Town Parks and Recreation

• United States
• Recreational Facilities

• Lifeguard

  • May 2014 - Aug 2014

  Used professionalism and alertness while watching after patrons, making safety a number one priority. Worked in the office using effective communication skills to handle any problems with patrons and answer calls. Practiced effective life saving skills. Cleaned the bathrooms and poolside daily. CPR/AED Certified Used professionalism and alertness while watching after patrons, making safety a number one priority. Worked in the office using effective communication skills to handle any problems with patrons and answer calls. Practiced effective life saving skills. Cleaned the bathrooms and poolside daily. CPR/AED Certified



A&A Homes

• Construction

• Secretary

  • May 2010 - Aug 2010

  Worked as a volunteer to organize and file documents for contracting company, A&A Homes. Worked as a volunteer to organize and file documents for contracting company, A&A Homes.