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Experience

    • C-Store IT Manager
      • Oct 2015 - Present
    • PC Support
      • Sep 2009 - Oct 2015

      • Work with clients (end users) to recognize issues and resolve them in a timely manner. • Managed the workflow for five to six members of our PC Support team • Creating and assigning work tickets and ensuring work was being followed up on. • Work with other departments to resolve issues as they arise. • Assist with testing of new Windows patches, testing of new fixes to be applied to PCs. • Developed plans for testing new solutions to be provided to internal employee PCs. • Asist with various mobile devices to include IOS and Android support • Deploy computers based on pre-defined images • Report on issues based on ticketing system to help determine possible patterns. Show less

Education

  • Indiana Wesleyan University
    Bachelor of Business Administration (BBA), Business Administration and Management, General
    2008 - 2010
  • Sandhills Community College
    Associate of Arts and Sciences (A.A.S.), Computer Engineering Technologies/Technicians
    1994 - 1997

Community

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