Experience

Equity Settlement Services Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Mortgage Specialist

  • 2020 - Present

  Title sales Recording of deed, mortgage, assignments and other recording documents Maintain positive client relations Manage mortgage and tax fees for clients Customer experience follow up Title sales Recording of deed, mortgage, assignments and other recording documents Maintain positive client relations Manage mortgage and tax fees for clients Customer experience follow up



Vint&York (Optical)

• Lynbrook, New York, United States

• Business Development Manager

  • 2014 - 2016

  Brand building Evaluated suppliers to maintain cost controls and improve operations. Accomplished multiple tasks within established timeframes. Developed and maintained relationships with customers and suppliers through account development. Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget. Maintained customer satisfaction with quick and professional handling of product returns. Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales. Greeted customers, helped locate merchandise and suggested suitable options. Accomplished multiple tasks within established timeframes Evaluated suppliers to maintain cost controls and improve operations Placed new and existing brand products in competitive retail locations Show less



View West Optical

• Hewlett, New York, United States

• Store Manager

  • 2010 - 2016

  Tracking and analyzing sales Grow sales Managed optical stores (2 locations) Customer service, phone calls, emails Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look. Boosted team engagement and workplace satisfaction using managerial and motivational skills. Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns. Negotiated price and service with customers and vendors to decrease expenses and increase profit. Promoted positive customer experience through day-to-day bases Trained new employees on proper protocols and customer service standards. Penetrated new markets by investigating competitor products and services. E-commerce Show less



Lady I Am

• Lynbrook, New York, United States

• Operations Manager

  • 2008 - 2016

  Standardized and reduced email communications between employees by formulating and implementing field communication processes. Recommended sales strategies for improvement based on regular market research and competitor analysis. Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives. Monitored sales team performance, analyzed sales data and reported information to area managers. Exceeded sales quotas and increased profitability through effective sales strategy and business planning. Maintained up-to-date knowledge of competitor products and pricing in market served. Implemented systems and procedures to increase sales. Managed accounts to retain existing relationships and grow share of business. Show less